[Hiring] Technical Operations Manager @Pantheon Systems, Inc

Role Description

Are you a strategic operator who thrives at the intersection of systems thinking, data integrity, and organizational scale? Join us as an Operations Manager and serve as the operational backbone and strategic partner to the Sr. Director of Product Operations across Pantheon's Product, Design, and Engineering organization.

As an Operations Manager, you will own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review, ensuring:

• Data is consistent
• Tools are integrated
• Workflows are scalable

You will lead tool strategy and integration decisions across our core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk), drive adoption of new processes, and partner directly with PDE leadership to shape how the organization runs. This is a deeply hands-on role, where you will:

• Get into the tools daily
• Resolve systemic data issues
• Write and automate workflows
• Engage at the leadership level to influence decisions with real organizational impact

This is an individual contributor role who will manage systems, tools, and processes at scale.

Qualifications

• 5–7 years in product operations or program management in a SaaS environment
• Track record of driving operational improvements at org scale
• Deep hands-on experience with SDLC tools including Jira and ProductBoard
• Experience owning or improving end-to-end SDLC processes
• Proven ability to design and scale operational frameworks
• Hands-on experience with scripting or workflow automation (Python or JavaScript a plus)
• Comfortable engaging with senior and executive stakeholders
• Operates with high autonomy

Requirements

• Deep hands-on experience with ProductBoard and Jira (or equivalent technologies)
• Strong understanding of how data flows across product development artifacts
• Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs)
• Comfortable as a direct partner to senior leadership
• Strong appetite for automation using scripting, tooling, and AI-assisted workflows
• Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority
• Experience establishing or standardizing analytics tooling (Amplitude or equivalent)

Benefits

• Industry competitive compensation and equity plan
• Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
• Full medical coverage (Extended health care, dental, vision)
• Top-of-line equipment
• In-office workspace (Vancouver, BC Canada)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company-wide that inspire, educate and cultivate