[Hiring] Systems and Integrations Manager @GMH Associates

Role Description

The Systems and Integrations Manager’s primary responsibility is to integrate new properties to our Property Management System (PMS) and serve as the liaison between team members and our software provider. This role also involves supervising the ongoing operational system, keeping up to date with new capabilities, and identifying new resources within the software platform for the properties and corporate team. The Systems and Integration Manager reports to the Director of Innovation.

Responsibilities

• Integrate new properties with the software platform
• Spearhead data and PMS migration upon sale/transfer of assets
• Act as a supervisory point of contact for user questions to ensure they are addressed and/or tickets are submitted or escalated
• Supervise the ticket system and oversee KPI’s for the Systems Specialist
• Responsible for operating MRI, Yardi, Entrata, Bluemoon, and Funnel, along with other system oversight relating to both operational and leasing needs and integrations
• Work with the Director of Innovation to escalate any systems issues
• Maintain GMH standards and process in the property management system
• Implement new techniques and capabilities within the platform as they become available
• Collaborate with Director of Innovation & VP of Leasing and Operations to create SOPs and support development of e-learning content, training events, and modifications to current learning programs
• Prepare and ensure accurate and timely property reporting
• Assist on billing errors, audits, real-time data, and financial reporting when it pertains to the system
• Update and maintain user database
• Oversee and manage the Systems Specialist role

Qualifications

• Bachelor’s degree or 5+ years of experience with student/multi-family housing software, including Entrata & Yardi
• 5+ years of experience in a management/education role with a proven track record of achievements
• Analytical and decision-making skills
• Proficient with Microsoft Office Suite
• Good communication and people skills, coupled with an ability to educate
• Ability to accommodate and work through multiple tasks while maintaining efficiency over assigned tasks
• A passion to serve and grow colleagues & team members

Requirements

• This role requires the ability to perform work in both office and on-site property environments, with frequent travel to assigned locations
• Ability to travel to multiple property locations as required, including during peak operational periods such as student move-in and move-out (“turn”) seasons
• Ability to move throughout residential and commercial properties for extended periods while supporting on-site operations
• Ability to occasionally lift, carry, push, or pull materials and equipment weighing up to approximately 25–40 pounds as part of operational and turn-related activities
• Frequent mobility required, including the ability to navigate stairs, walkways, residential buildings, and outdoor areas; some property locations may not be equipped with elevator access
• Ability to work in a fast-paced environment with extended hours during peak operational periods, which may include evenings, weekends, and seasonal turnover events
• Ability to communicate effectively in person in a variety of environments, including high-traffic operational settings
• Regular use of standard office equipment and technology, including laptops and mobile devices, in both office and on-site settings