[Hiring] Supervisor Operations Airbus Europe @BCD

Role Description

In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching. You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

• Meet and exceed all performance targets and give feedback to the operations manager.
• Support, assist, and coach travel agents to maximize efficiency and productivity.
• Work with performance data to maximize the effectiveness and efficiency of the team.
• Take proactive actions to improve internal and external customer satisfaction.
• Handle client reservations.
• Control and manage customer complaints and general queries.
• Control the workload of your team.
• Motivate and develop responsibility of team members by constant involvement, coaching, and clear appraisal.
• Actively participate in the main HR processes: planning, evaluation, coaching, and appraisal.
• Assist in the hiring and onboarding of new employees.
• Expertly use the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team.
• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer.
• Maintain knowledge of necessary regulations.
• Support BCD Travel and client-driven initiatives.
• Anticipate and help on potential challenges that may arise for the consultant.
• Review global distribution systems (GDS) queues daily to maintain quality control.

Qualifications

• Corporate travel management industry work experience.
• Solid working knowledge of the travel industry, policies, procedures, and processes.
• Advanced skills on GDS Amadeus.
• People management experience will be an advantage.
• Strong verbal and written communication skills in English and French (preferred) or English and German.
• Ability to handle multiple priorities simultaneously.
• Able to work flexible hours, independently, exercising discretion and judgment.
• Demonstrated excellent professional customer service and problem resolution skills.
• Strong problem-solving and/or critical thinking skills.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Generous vacation days so you can rest and recharge.
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.

Company Description

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.

For more information, visit www.bcdtravel.com .

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