[Hiring] Supervisor, Network Operations Center @DYOPATH

Role Description

At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations. This isn't a role where you'll spend all day reviewing tickets and approving schedules. You'll be entrusted with leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center.

Whether you're a seasoned NOC leader looking for your next challenge or a high-performing NOC Lead ready to step into people leadership, we'd love to talk.

Qualifications

• 5+ years of NOC, infrastructure operations, or related IT experience
• Experience serving in a lead, supervisory, or management capacity
• Experience managing incidents and escalations
• Strong understanding of networking, systems, and service operations
• Ability to communicate effectively with technical and non-technical audiences
• Preferred: Experience in an MSP or multi-client environment
• Preferred: ITIL knowledge or certification
• Preferred: Industry certifications such as:
  • CCNA / CCNP
  • Network+
  • ITIL Foundation
  • Azure Network Engineer
  • AWS Networking Certifications

Requirements

• Lead and develop your team
• Coach, mentor, and support NOC engineers
• Conduct regular one-on-one meetings and performance discussions
• Assist in onboarding and developing technical talent
• Foster a culture focused on teamwork, accountability, and growth
• Drive operational excellence
• Oversee day-to-day NOC operations
• Ensure service level agreements (SLAs) are met
• Manage workload distribution and team coverage
• Monitor performance metrics and identify opportunities for improvement
• Lead through critical events
• Act as a primary escalation point for complex issues
• Coordinate technical resources during major incidents
• Provide clear communication to clients and leadership
• Lead post-incident reviews and continuous improvement efforts
• Improve and build
• Enhance runbooks, processes, and documentation
• Identify opportunities for automation and efficiency
• Partner with leadership to strengthen operational maturity
• Help shape the future direction of the NOC

Benefits

• Opportunities to grow your leadership career
• Exposure to diverse technologies and client environments
• A collaborative team that supports learning and development
• High visibility with technical and business leadership
• The opportunity to make a measurable impact every day

Company Description

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

For more information about DYOPATH, please visit our website at www.dyopath.com .