[Hiring] Sr. Operations Analytics Manager @Rula

Role Description

This role will be the analytical engine behind how Rula understands, monitors, and improves its billing and account experience, financial performance, and customer service. As an individual contributor, you will work closely with partners across Finance, Billing, Product, Data, Customer Service, and Operations, bringing well-rounded business acumen to:

• Investigate complex account questions
• Uncover root causes
• Turn messy data into clear, actionable insights

Day to day, you’ll dig into billing workflows, identify where things break down, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth. This role sits within the Analytics organization and plays a critical part in helping Rula deliver a reliable, trustworthy financial experience for members, providers, and partners.

Qualifications

• 7+ years of related professional experience in analytics or data science-focused role, with 2+ years of experience focusing on financial analytics and/or firm-level operations analysis
• Demonstrated ability to work with non-technical cross-functional stakeholders
• Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g., resolution time, product uptime) and experience translating data into actionable insights
• Expert-level proficiency in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, Hex, etc.)

Requirements

• Experience within a fast-paced, high-growth startup environment with the ability to handle dynamic and shifting analytical priorities
• Expertise proposing and executing operational efficiency experimentation
• Prior experience in healthcare, marketplace, or financial services operations
• Ability to connect analytics insights to business strategy, influencing financial and operational decisions that drive profitable growth

Benefits

• 100% remote work environment
• Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Supporting your mental and physical health
• Quarterly department stipend: Fun team-building activities or in-person gatherings
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend