[Hiring] Shopify Operations Manager @Wing Assistant

Role Description

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

We’re looking for a Shopify Operations Manager to start immediately!

• Team Oversight & Customer Service:
  • Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges.
  • Identify missing SOPs and improve FAQs and automated responses.
• Inventory & Logistics:
  • Monitor stock levels, track sell-through rates, and forecast restock timing.
  • Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
• E-commerce & Shopify Management:
  • Update inventory for SKUs and product variants weekly.
  • Check order statuses and update customers with tracking info (they use Parcelwill).
• Operations & Systems:
  • Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.
• Reporting:
  • Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.

Qualifications

• Proven experience managing a Shopify store.
• Solid experience handling inventory tracking, multiple SKUs, and forecasting.
• Must be able to operate independently as an Operations Manager.
• Experience managing customer service systems, reporting, and overseeing a team.
• High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff.

Requirements

• USB Headset with Noise Cancellation feature.
• Working Webcam.
• Computer with at least 1.8 GHz processor and at least 4GB RAM.
• Main Internet Service Speed: at least 25 Mbps cable connection.
• Backup Internet Service Speed: at least 10 Mbps.

Benefits

• Performance Incentives.
• Job Security and Stability.
• Paid Training.
• Inclusive Culture.
• Upskilling Opportunities.
• 100% Work-From-Home.
• Exceptionally Supportive Team.
• Opportunities for Career Growth.
• Fun Work Environment.
• Holiday & Overtime Pay.