[Hiring] Services Specialist - Material Management @Border States

Role Description

Supports the day-to-day operations of the Branch Support and Regional Operations departments through the implementation and maintenance of Vendor Managed Inventory (VMI) and Customer Managed Inventory (CMI) systems to achieve operational excellence while developing, training, and enhancing the capabilities of Border States resources.

Responsibilities

• Coordinates the implementation of VMI/CMI integration tools and processes, effectively communicating requirements and needs with numerous customer and Border States technology stakeholders.
• Supports the company’s VMI/CMI application, deployment, regional and branch personnel, and helps maintain a current scope of customer material, keeping it accurate and up to date.
• Supports the sales, implementation, and maintenance of VMI/CMI applications interfacing with third party vendors which includes customer internet security application installation and updates.
• Designs, develops, and supports VMI/CMI and vending database and documentation files such as engineering and technical records, customer parts database by SKU including technical reference information (guides, specifications, and standards), product and vendor files, technical reference library, and customer information file.
• Ensures there is effective communication, documentation and follow through for all impacted stakeholders at the regional, branch and customer levels.

Non-essential Functions

• Supports the customer proposal process including understanding the business process needs, effectively communicating solutions, creating the value proposition, developing the business plan, finalizing the proposal/contract, and/or providing demo to the customer related to VMI and vending needs.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Four-year business, technology or related degree or the equivalent in work experience.
• Competence in understanding electrical systems.
• Two years of prior operations, sales or customer service experience is preferred.
• Advanced working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Email, Internet, and SAP software preferred.

Requirements

• Excellent understanding of business processes and procedures with a high degree of accuracy and attention to details.
• Excellent interpersonal, written, and verbal communication and reading skills.
• Ability to effectively plan, prioritize and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Ability to trouble-shoot and problem solve various situations.
• Ability to adapt to changing circumstances, using innovative solutions to solve problems.
• Ability to travel and work independently at customer sites while demonstrating excellent interpersonal skills to understand customer needs.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

• Lift from Waist:
  • < 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < 10 lbs. - Continuously
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

• Sitting - Frequently
• Standing - Frequently
• Walking - Frequently
• Bending/stooping - Occasionally
• Crawling - Occasionally
• Climbing/Walking Stairs - Frequently
• Reaching - Frequently
• Crouching/squatting - Frequently
• Kneeling - Frequently
• Balancing - Occasionally
• Repetitive motion - Continuously
• Pivoting - Frequently
• Pushing/Pulling - Frequently
• Grasping - Continuously
• Fingering - Continuously
• Talking - Continuously
• Driving - Occasionally
• Desk work - Continuously
• Use of a computer - Continuously
• Use of a telephone - Continuously
• Hearing - Continuously
• Exposure to adverse weather & temperature conditions - Frequently
• Travel - Frequently

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Bonuses upon the achievement of branch and company goals.