[Hiring] Services Hub Leader Thailand ONW @GE Vernova

Role Description

The Services Hub Leader will be responsible for managing and operating multiple windfarms, involving:

• Driving operational rigor and efficiency
• Fostering a culture of safety among the site team
• People management
• Managing customer issues and escalations
• Ensuring exceptional customer experience

The ideal candidate will possess:

• Strong technical knowledge of wind turbine technology
• Exceptional people management skills
• Site management experience
• A proactive approach to resource planning and process standardization

Qualifications

• Excellent knowledge of wind turbine technology and its component details like gearbox, DFIG generators, blades, control systems, etc.
• Strong people management skills to manage a team comprising both GE Vernova and supplier Techs

Requirements

• Management of Operation & Maintenance of multiple windfarms
• Management and oversight of the site management teams
• Serve as a primary customer interface for complex operational matters
• Maintain compliance and proficiency of Contractual Full Services Agreements obligations
• Manage assigned O&M KPIs at hub level to improve operational efficiency and performance
• Ensure high wind farms availability targets and minimize downtime to meet performance requirements
• Liaison with internal functions to support site activities related to complex issues impacting site operations
• Plan and allocate labor and parts; ensure timely execution of corrective, preventive, and retrofit activities
• Proactively anticipate and manage risks related to customers, contracts, and compliance
• Independently manage customer issues and contractual matters using effective problem-solving skills
• Ensure contractual operational rigor and effective customer interfaces
• Manage technical coordination with FPM team and remote operation centers for site issues
• Educate/update team about GE Vernova processes, procedures, instructions for technical, training compliance, safety, and business awareness topics
• Manage performance development and ensure employees get the platform and opportunity to demonstrate their contribution
• Champion a strong safety culture; conduct regular audits/Gemba walks; ensure compliance with EHS standards, instructions, and guidelines
• Ensure Operations financial conditions are in balance; identify early financial impacts with risk adverse operation and business requirements needs

Benefits

• Relocation Assistance Provided: No
• #LI-Remote - This is a remote position