[Hiring] Service Provider SME I @ABA Therapy for Autism

Role Description

The Service Provider SME will play a key role in ensuring seamless service operations across our centers. This individual is responsible for:

• Coordinating and dispatching technicians
• Managing service schedules
• Reviewing invoices
• Assisting with billing
• Maintaining strong communication between vendors, technicians, and internal teams

The ideal candidate is detail-oriented, organized, and committed to delivering excellent customer service. They will be responsible for:

• Providing resources and compliant solutions that allow centers to provide therapy
• Laying the foundation for center standards to achieve safe, compliant, and consistent outcomes

This role includes:

• Dispatching & Scheduling: Coordinate and dispatch preventative service technicians to centers based on priority and availability
• Maintain and update preventative maintenance, janitorial, and handyman service schedules to optimize efficiency
• Technician Support: Provide real-time support for our ABC Centers by coordinating materials and/or service as needed
• Invoice Management: Review and verify service invoices for accuracy before processing
• Ensure proper documentation is submitted and approved for billing
• Customer Communication: Provide updates to Center Teammates regarding the status of service calls, including technician arrival times, delays, and follow-up appointments
• Data Entry & Record Keeping: Accurately enter and maintain service records in company systems
• Track ticket progress and dispatched technician to completion
• Collaboration: Work closely with the service manager, technicians, and the administrative team to ensure smooth operations and customer satisfaction
• Complete 10 hr OSHA regulation training
• Live ABC mission + values and maintain compliance with all company policies and procedures
• Perform other duties as assigned by supervisor

Qualifications

• High school diploma or equivalent required; additional education or certifications in facilities management, safety, or a related field preferred
• 3+ years of experience in facilities operations, vendor management, maintenance, safety, or emergency response
• Working knowledge of workers’ compensation procedures, safety regulations, and related compliance standards
• Familiarity with OSHA regulations and ability to apply them in day-to-day operations
• Proficient in Google Workspace (Docs, Sheets, Drive) or similar productivity tools
• Strong communication, organization, and time-management skills
• Exceptional attention to detail and ability to manage multiple priorities effectively

Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Ability to travel nationally to centers to provide training and support as needed