[Hiring] Service Operations Coordinator @Thermal Works

Role Description

ThermalWorks has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s infrastructure. We are seeking a highly organized and technically inclined Service Operations Coordinator to support our Service Delivery Manager and ServiceNow program. This role serves as the primary coordination point between customers, technicians, and service management. The successful candidate will be responsible for:

• Dispatching service requests
• Coordinating technician activities
• Tracking work progress
• Maintaining accurate records
• Ensuring exceptional service delivery

The ideal candidate will possess a strong technical aptitude, excellent communication skills, and the ability to quickly learn and utilize ServiceNow. This position requires someone who can build strong working relationships with field technicians while maintaining a customer-focused mindset and ensuring operational efficiency.

Qualifications

• High school diploma or equivalent required; associate's degree or technical training preferred.
• Minimum 2 years of experience in dispatching, service coordination, technical support, help desk operations, field service, or a related role.
• Strong computer skills and the ability to quickly learn new software platforms.
• Experience working with ticketing systems, work order management systems, or service management tools.
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Ability to prioritize competing tasks in a fast-paced environment.
• Proven ability to work independently and as part of a team.

Requirements

• Experience with ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience with Air-Cooled Chiller, Air Handlers, and closed looped systems is preferred.
• Background supporting technical field service teams, data center operations, facilities maintenance, IT support, or related technical environments.
• Understanding of service delivery processes, incident management, and work order management.
• Experience monitoring service metrics and performance reporting.

Benefits

• Thrive in a fast-paced, entrepreneurial environment where your ideas actually matter.
• Enjoy the flexibility and autonomy to execute and do your best work.
• Collaborate daily with top-tier, experienced industry experts.
• Be part of a respectful, continuous-learning culture driven by excellence.
• Join a team of dedicated changemakers building solutions that benefit people and the planet.

Company Description

ThermalWorks transforms data center cooling with ultra-efficient, modular systems that support dynamic AI workloads in any climate, with zero water consumption. Its multi-function chillers unify dry, trim, and full mechanical cooling into a single adaptive platform engineered to maximize tokens per watt.

Endeavour builds technology infrastructure for the benefit of all. As the AI revolution drives unprecedented demand for resources, Endeavour provides the integrated infrastructure required to support global innovation while restoring the local environments we serve.

Inspired by nature, we design infrastructure as a cohesive system where every element feeds another to create a cycle of regeneration. This vision is realized through the Endeavour Stack, a collection of next-generation technologies that solve critical challenges in data, energy, materials, and water.

At Endeavour, we do things differently. As a purpose trust, we reinvest profits to solve global problems. We are a collection of changemakers driven by our connection to each other, our communities, and our planet.