[Hiring] Service Administrative Supervisor @Convergint Career

Role Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Administrator Supervisor to join our amazing culture. In this role, you will lead the administrative operating system for Remote Services. Reporting directly to the Service Manager, this role is accountable for the processes, controls, data quality, operating cadence, and team performance supporting:

• Purchase orders
• Work orders
• Bookings
• Invoicing
• Change orders
• Contract renewals
• Dispatch coordination
• Service management system administration

As a Service Administrator Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.

Qualifications

• Demonstrated financial and commercial operations acumen, including purchase order lifecycle management, change order administration, multi-account invoicing, and contract and renewal tracking.
• Ability to govern operational platform configuration, including testing, documentation, change control, and ongoing maintenance.
• Strong working knowledge of service management or ticketing platforms.
• Familiarity with ERP or commercial systems supporting booking, work order, charge-code, and invoicing workflows.
• Experience with project or workflow management tools at an administrative or configuration level.
• Strong people leadership skills.
• Excellent delegation skills.
• Program or project management discipline.
• Strong data and reporting skills, including proficiency in Excel and business intelligence tools.
• Ability to author clear, structured procedures.
• Exceptional written and verbal communication skills.
• Strong stakeholder management skills.
• High attention to detail in a billing and financial context.
• Proficiency in Microsoft Office.
• Capacity to adapt to changing priorities.

Requirements

• Education: Diploma or bachelor’s degree in Business Administration, Finance, Operations Management, or a related field preferred.
• Minimum of 5 years of experience in operations, contract administration, financial operations, service operations, or program/project management.
• Minimum of 2 years in a supervisory or lead capacity.
• Proven experience administering or configuring an operational platform beyond the user level.
• Experience managing contracts, renewals, rate reviews, or account financial health in a service or managed services environment preferred.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave