[Hiring] Senior Operations Quality Analyst @NWN Carousel

Role Description

The Senior Billing Quality Analyst serves as a critical control point across the Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational efficiency. This role combines pre-invoice validation, post-billing audit, and analytical review to detect discrepancies, prevent revenue leakage, and drive continuous process improvement.

• Perform pre-invoice validation of orders, contracts, pricing, and billing schedules
• Conduct post-invoice audits of billing transactions and accounts receivable
• Investigate billing discrepancies and identify root causes
• Validate product configurations, SKUs, and entitlements
• Identify billing risks and data inconsistencies
• Partner cross-functionally to resolve issues
• Develop and enforce billing quality standards
• Track and report KPIs including billing accuracy and error rates
• Build dashboards and analytical reports
• Lead process improvement initiatives
• Support system implementations and testing
• Identify automation and AI opportunities in billing
• Ensure compliance with policies and audit requirements
• Provide training and mentorship to team members

Qualifications

• Associate's Degree (AA) in Business Administration or related field, or equivalent work experience
• Experience auditing contracts, pricing, and billing terms
• Experience in MSP, SaaS, or services-based environments
• Exposure to subscription or usage-based billing models
• Experience in supporting audits
• Attention to detail
• Working knowledge of ERP, PSA, or billing systems
• Advanced analytical skills

Benefits

• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Income protection through disability and life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Access to Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurances
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles