[Hiring] Senior Operations Analyst @Garner Health

Role Description

As the Sr. Operations Analyst, Payments, you’ll be embedded in the Claims team and report directly to the Director of Claims. You will own Garner’s payments function end to end:

• Ensuring every member is paid accurately and on time.
• Building the processes, tools, and team that let payments scale.
• Directly shaping the member experience as Garner grows and launches new ways to reward members for choosing great care.

Where you will work:

• Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

What you will do:

• Own the day-to-day payments function, ensuring member payments are accurate, timely, and well controlled.
• Stand up and scale payment operations for new products as we launch them.
• Leverage data analysis, process mapping, automation, and effective communication to analyze, build, and deploy processes that make our payments operations more effective and efficient as we scale.
• Partner with Product and Engineering to launch and scale new payment capabilities.
• Work with diverse stakeholders—from operations specialists to account executives to external partners—to understand key workflows, align on solution design, and drive outcomes.
• Develop and maintain reporting systems and identify trends for specific areas of improvement across payments KPIs such as accuracy and timeliness.
• Analyze and solve complex issues raised by clients, members, and internal stakeholders that pertain to payments.
• Serve as the cross-functional point of contact and owner for payments across Product, Engineering, Finance, and Account Management.
• Be a player-coach: lead and develop a small team while staying hands-on in the day-to-day work, including jumping into the queue yourself when volume spikes.

Qualifications

• 3+ years of relevant experience in a strategic problem-solving role; prior experience in analytics, business or financial operations, operations at a fast-growing startup, or similar.
• 2+ years of experience building within operational teams.
• A strong ability to break down complex processes, recommend solutions, and work with cross-functional stakeholders to implement them.
• Experience coaching or leading others, formally or informally, and comfort being a player-coach who does the work alongside the team.
• Proficiency in quantitative analysis, generating meaningful insights, and data modeling; comfort working with financial data and reconciliations (payments experience is a plus, not a requirement).
• Experience with SQL, Excel/Google Sheets, and no-code/low-code AI automation tools.
• A combination of high ownership mentality and detail orientation, including sound judgment and rigor on high-stakes, sensitive operational work.
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success.
• A methodical problem-solver who drives continuous improvement, readily gives and absorbs feedback, and operates with individual accountability and integrity.
• A desire to do work that matters and to be held to a high standard while doing it.

Requirements

• Experience engaging with AI tools as part of how you do your best work.
• Accountability to outcomes that matter beyond your team’s metrics.

Benefits

• Base salary range: $85,000 - $110,000.
• Eligible to participate in equity incentive and competitive benefits plans, including but not limited to:
• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health
• And more.

Equal Employment Opportunity

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .