[Hiring] Senior Manager, Partner Operations @Carrum Health

Role Description

Reporting to the Director, Partner Operations, the Senior Manager, Partner Operations will ensure smooth and scalable implementations, operations, and growth across our portfolio of ecosystem and health plan partners. You will implement new ecosystem and health plan partnerships, establish and maintain integrations and coordinated member experiences, and ensure operational excellence across billing, reporting, and contract management.

This is a highly visible role across the organization, working closely with our platform, patient care, growth, sales, marketing, client success, legal and finance teams to operationalize all aspects of our partnerships. You will drive the strategy, efficiency and growth for new and existing partners to bring world-class, value-based care to millions of lives across the US.

You’re excited about this opportunity because you will:

• Serve as the day-to-day operations owner for Carrum’s ecosystem health plan partners, building strong and lasting relationships based on mutual trust and aligned objectives.
• Serve as the business owner to project manage delivery and successful implementation of new partnerships, as well as the expansion of existing partnerships.
• Refine and iterate our ecosystem and health plan partner implementation infrastructure, including but not limited to implementation playbooks, data and analytics capabilities, reporting standards, and relationship health measurements.
• Drive the measurement and tracking of bi-directional referrals between Carrum and our partners.
• Establish and analyze reporting data to extract insights and drive improvements to member engagement in an iterative fashion.
• Quarterback technological integration with partners to improve the utilization of Carrum’s solution and improve the member experience for those that pass between Carrum and our partners.
• Identify opportunities for Carrum’s product roadmap, define requirements, and collaborate on solution design with our Platform Team.
• Deliver a stellar patient experience by interfacing with partners and Carrum’s Patient Care Team so both parties are set up for success in easily sending and receiving referrals.
• Drive care coordination workflows by balancing multiple stakeholder needs.
• Manage the financial aspects of our partnerships including billing and invoicing, and revenue share calculation.
• Serve as the liaison to Carrum’s Finance team to ensure accurate and timely payments with respect to our partnerships.
• Manage the contractual aspects of our partners including order forms for new employer clients adopting Carrum, and amendments to existing contracts as needed, interfacing with Carrum’s Legal/Contracting department where appropriate.

Qualifications

• 5+ years of experience in the healthcare industry in ecosystem and/or health plan project/product management, account management, operations, and/or consulting roles.
• Proven track record of managing and growing complex, high-value partnerships, ideally within value-based care or digital health solutions.
• Exceptional communication, presentation, and organizational skills, with the ability to engage with and influence stakeholders across all levels, both internally and externally.
• Deep understanding of the healthcare ecosystem, including health plan / TPA operations, decision-making processes and strategic priorities.
• Highly detailed-oriented, extremely organized and results-driven; exceptional at creating process and structure. Strong operational and reporting prowess.
• Strong analytical skills and the ability to use data for storytelling and driving decision-making.
• Entrepreneurial spirit; not afraid of ambiguity, ability to innovate, think outside the box, and solve problems creatively and strategically.
• Experience working in fast-paced environments with aggressive deadlines and cross-functional collaboration.
• Are self-motivated; a go-getter that proactively looks to make things better rather than waiting for marching orders.
• Passion about Carrum Health’s mission to make healthcare more affordable and consumer-centric.

Benefits

• Stock option plan and performance bonus for eligible employees.
• Flexible schedules and remote work.
• Chicago and San Francisco offices available as an option.
• Flexible PTO, within reason.
• Summer Fridays (sign off @ 1pm local time).
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
• Annual holiday shutdown in December.
• Paid parental leave.
• Health, vision, and dental insurance.
• Employee Assistance Programs (EAP).
• 401K retirement plan.