[Hiring] Senior Manager Ongoing Monitoring Operations @Careers at Tide

Role Description

As an Operations Manager, you’ll be working closely with our Ongoing Monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues and suggest workarounds.

You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments and more!

You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts. You will work closely with Tide’s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. In this role you’ll become a key member of Tide’s OM Operations team scaling our presence in the UK and our new EU markets.

• Owning and managing the Objectives in the value stream you are located
• Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function
• Driving the operational readiness process creating transparency for FIR value stream
• Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these
• Reporting the success and efficiency of each workstream to senior stakeholders
• Assessing data using Excel and other visualisation tools to provide actionable insights
• Analysis of large data sets in order to identify improvements within Financial Crime processes
• Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
• Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk
• Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes

Qualifications

• You speak fluent English
• You are an effective communicator with solid reporting skills to technical and non-technical team members
• You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups
• You have managed the success of multiple work-streams previously
• You have experience working with complex Fraud/AML/ Financial Crime processes
• You have a great analytical mind and attention to detail
• You have a curious nature and an impeccable attention to detail
• You have worked in finance, consulting, technology or a regulated organisation
• You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
• You are customer-focused and a team player
• Previous experience in an analytical role (consulting, banking, or professional services) is advantageous

Benefits

• Salary: €33,200.00 - €37,350.00 annual gross
• 25 days of paid annual leave
• 3 paid days for volunteering or learning & development
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health and dental insurance
• Mental wellbeing platform access
• Fully covered Multisport card
• Food vouchers
• Office snacks and refreshments
• WFH equipment allowance
• Flexible working arrangements
• Sabbatical leave