[Hiring] Senior Maintenance Manager @Hazel Valley Homes

Role Description

As the Director of Maintenance, you will architect and lead a scalable, tech-enabled maintenance platform across a national portfolio of single-family rental homes. This role is pivotal in driving operational efficiency, resident satisfaction, and asset preservation through a hybrid model of third-party vendor oversight and in-house technician deployment. You’ll be responsible for strategic planning, vendor performance, capital project execution, and the development of a best-in-class maintenance organization.

Responsibilities

• Strategic Leadership & Program Development
  • Design and implement a national maintenance strategy aligned with company growth and operational goals.
  • Build and scale an in-house maintenance program, including technician recruitment, training, and performance management.
  • Develop SOPs, KPIs, and SLAs to ensure consistent service delivery across all markets.
• Vendor & Partner Management
  • Oversee third-party maintenance providers, ensuring adherence to quality, cost, and timeline expectations.
  • Lead RFP processes, negotiate contracts, and manage vendor scorecards to drive accountability and continuous improvement.
• Bid & Scope Governance
  • Review and approve scopes of work and bids for repairs and capital projects.
  • Collaborate with construction and asset management teams to ensure alignment on project specifications and budgets.
• Technology & Data-Driven Operations
  • Champion the use of maintenance tech platforms to automate workflows and enhance visibility.
  • Leverage analytics to identify trends, optimize technician routing, and reduce response times and costs.
• Compliance & Risk Management
  • Ensure all maintenance activities comply with local, state, and federal regulations, including OSHA and fair housing standards.
  • Implement preventative maintenance programs to mitigate risk and extend asset life.
• Budgeting & Financial Oversight
  • Develop and manage budgets appropriate for scale that align with company goals and profitability.
  • Monitor spend, forecast needs, and identify cost-saving opportunities without compromising service quality.
• Cross-Functional Collaboration
  • Partner with Property Management, Construction, Procurement, and Resident Experience teams to align maintenance strategy with broader business objectives.
  • Serve as a key voice in executive-level discussions on operational performance and capital planning.

Qualifications

• 10+ years of progressive maintenance leadership experience, with at least 5 years in the SFR industry.
• Proven success in building and managing hybrid maintenance models (in-house + third-party).
• Deep knowledge of residential systems, building codes, and capital project execution.
• Strong command of maintenance tech platforms and data analytics tools.
• Exceptional leadership, communication, and negotiation skills.
• Bachelor's Degree in Construction Management, Facilities Management, or related field.

Benefits

• Generous PTO to recharge and maintain a healthy work-life balance.
• Paid maternity and paternity leave to support your growing family.
• 401(k) program with matching to help you plan for a secure future.
• Opportunities for professional growth and development in a fast-paced, innovative environment.
• A supportive, mission-driven team that values collaboration and shared success.