[Hiring] Security Operations Center (SOC) Officer @Somewhere

Role Description

The SOC Officer is responsible for overnight operational monitoring, internal communications, and administration within the security operations center. This is a highly accountable role, requiring individuals who are personable, coachable, reliable, and able to multitask across systems. This role starts as a Watch Officer, providing live support to operational staff. Exceptional performers may transition to broader operational responsibilities, including shift management and data analytics support.

Key Responsibilities

• Supervise overnight shift operational duties and internal workflows.
• Monitor active security personnel reports, including incident and injury logs.
• Ensure tickets from prior shifts are addressed or reassigned via HubSpot.
• Track employee compliance with shift attendance and reporting.
• Perform quality control on reports, dashboards, and system updates.
• Maintain accurate handoff logs between shifts.
• Ensure proper escalation of critical issues to operations leadership.
• Serve as primary internal contact for security personnel calls nationwide.
• Log all call-outs and relevant issues in HubSpot; notify appropriate staff.
• Provide guidance and support to personnel on processes and systems.
• Conduct wellness checks and ensure professional communication protocols.
• Monitor dashboards, including Lighthouse, WinTeam, Quicksight, and Globalstar.
• Ensure all operational reports, logs, and checklists are completed accurately.
• Assist operations leadership with data entry, scheduling, and incident tracking.
• Maintain secure handling of confidential information.
• Draft and maintain internal documentation and operational notes.
• Support administrative processes such as subcontractor agreements and compliance audits.
• Follow standard operating procedures for systems, reporting, and escalation protocols.
• Ensure technology requirements are met (computer, internet, headset) for remote work.

Qualifications

• Computer literacy and proficiency with data entry and multiple system management.
• Experience with CRMs or ticketing systems preferred; HubSpot experience a bonus but not required.
• Fast and accurate logging of incidents, calls, and operational tasks.
• Ability to monitor and respond to multiple platforms simultaneously.
• Personable, professional, and coachable.
• Strong phone etiquette and multitasking ability.
• Reliable, consistent, and able to perform under overnight shift conditions.
• Flexible and adaptable to evolving operational needs.
• Sound judgment and ability to follow direction and escalation protocols.

Requirements

• High school diploma or equivalent experience.
• Minimum 5 years of related experience in operations, administrative support, or customer service preferred.
• Prior experience in 24/7 operations or security environment is a plus.
• Ability to work independently while maintaining high-quality standards.

Benefits

• Hourly rate: $6.25/hour (~$1,000/month).
• Full-time direct hire with paid weekly via direct deposit.
• Opportunity for growth into broader operations roles after successful performance.
• Aligned with existing offshore team pay structure and time zone.