[Hiring] Scheduling Lead @2020 Companies

Role Description

2020 Companies is currently looking for a Scheduling Lead to join our Shared Services Team! The Scheduling Lead plays a critical role in supporting daily field operations by coordinating schedules, maintaining coverage, and ensuring clear, accurate communication across teams. This position works closely with Scheduling Coordinators, Team Leads, Market Leads, and internal partners to support field representatives and ensure smooth operations in a fast-paced, dynamic environment.

• Coordinate and manage daily scheduling of field representatives in collaboration with Scheduling Coordinator, Team Leads, and internal teams.
• Assign, adjust, and maintain schedules to ensure coverage for all required shifts and assignments.
• Monitor staffing levels and identify scheduling gaps or coverage risks.
• Proactively address callouts, availability changes, and last-minute adjustments to minimize disruption to operations.
• Ensure all assigned jobs are scheduled within required timeframes (typically within 48 hours of receipt).
• Balance workload distribution based on availability, skill set, location, and client requirements.
• Monitor and maintain accurate schedules in designated systems (e.g., Salesforce, Teams, scheduling platforms).
• Adjust schedules in real time to accommodate client changes, callouts, reassignments, or urgent requests.
• Work with Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning.
• Support optimization of routes and schedules to reduce travel time and mileage.

Qualifications

• Previous experience in scheduling, dispatch, workforce coordination, or administrative support.
• Experience supporting remote or field-based teams.
• Familiarity with high-volume scheduling environments is a plus.
• Ability to work from home independently and reliably.
• Full-time availability, adhering strictly to assigned shift hours.
• Reliable internet connection and a dedicated workspace.

Requirements

• Strong organizational and time-management skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• High attention to detail with a proactive problem-solving mindset.
• Ability to work independently and manage responsibilities in a remote environment.
• Comfort using multiple software platforms and tools simultaneously.
• Basic to intermediate computer proficiency.
• Experience or willingness to learn systems such as Dialpad, Salesforce, Airtable, Workday, Microsoft Office Suite (Outlook, Excel, Teams).

Benefits

• Receive a competitive hourly rate, paid weekly.
• Work remotely, from home.
• Health/Dental/Vision benefits.
• 401K Program with matching.
• Paid Time Off.
• Paid Holidays.
• $30 Mobile Reimbursement.
• Scholarship opportunities for employees and direct family members.
• Employee Assistance Program.
• Leadership Development Program.
• Employees' special pricing for multiple clients.