[Hiring] Scheduling Coordinator @All Points North

Role Description

All Points North (APN) is seeking a dependable and detail-oriented Scheduling Coordinator to join our centralized scheduling operations team. In this role, you'll be the organizational backbone supporting multiple departments and service lines, ensuring seamless coordination of appointments, programming, and schedules across our clinical, medical, and specialty services. You'll enable continuity of care through accurate documentation, clear communication, and consistent application of established procedures—making a real difference in the lives of those we serve.

This is a full-time remote position perfect for someone who thrives in fast-paced environments, excels at managing competing priorities, and takes pride in keeping complex operations running smoothly. You'll work as part of a cross-trained scheduling team, supporting our mission of excellent care coordination. Comprehensive training will be provided to ensure your success in all assigned scheduling functions.

What You'll Do

• Scheduling Operations:
  • Coordinate and maintain accurate client, provider, appointment, and group schedules across assigned scheduling functions.
  • Update schedules to reflect admissions, discharges, readmissions, and level-of-care changes communicated by authorized team members.
  • Process scheduling requests, changes, cancellations, and conflicts in accordance with established procedures.
  • Maintain accurate scheduling information across KIPU, departmental trackers, and other designated systems.
  • Coordinate individual appointments, group assignments, and specialty programming as directed.
• Weekend Coverage & Continuity:
  • Provide scheduling support during assigned weekend shifts, including admissions, discharges, and routine scheduling needs.
  • Finalize prearranged appointments, communicate appointment details, and ensure next-day schedules reflect approved programming and care-team instructions.
  • Document scheduling changes, communicate outstanding items, and follow established weekend escalation procedures for unresolved concerns.
  • Provide cross-coverage for assigned scheduling functions during PTO, absences, and operational needs, based on completed training.
• Communication & Collaboration:
  • Coordinate with Admissions, Clinical, Medical, Nursing, Operations, and other departments to support accurate and timely scheduling.
  • Communicate scheduling updates, changes, and cancellations through approved channels.
  • Identify and resolve routine scheduling conflicts within established guidelines, escalating concerns appropriately.
  • Maintain clear documentation, professional communication, and effective departmental handoffs.
• Operational Support & Development:
  • Follow established scheduling procedures, deadlines, confidentiality requirements, and documentation standards.
  • Participate in cross-training to maintain competency in assigned scheduling functions.
  • Assist with scheduling audits, process improvements, and departmental projects.
  • Perform additional scheduling-related duties as assigned and appropriately trained.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills with exceptional attention to detail.
• Ability to coordinate multiple schedules, resources, and competing demands simultaneously.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and sound judgment.
• Ability to work independently in a remote environment while maintaining consistent communication with team members.
• Commitment to confidentiality, professionalism, teamwork, and client safety.
• High ethical standards and professional integrity.
• Ability to remain composed and solution-focused under pressure.
• Ability to work regularly scheduled weekend shifts and maintain availability during assigned working hours.
• Basic computer skills with Microsoft Office Suite proficiency.

Requirements

• Minimum two years of experience in scheduling, logistics, coordination, dispatch, operations, or a comparable field.
• Demonstrated experience managing complex schedules, competing priorities, deadlines, and frequent operational changes.
• Experience in healthcare, behavioral health, medical scheduling, or related environments.
• Experience with electronic health records and scheduling platforms.
• Familiarity with KIPU scheduling software or similar platforms.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off and paid holidays.
• Training and professional-development opportunities.
• Employee assistance and wellness benefits.

Physical and Work Requirements

The physical requirements described below are representative of those that must be met by an employee to perform the essential functions of this position successfully.

• Regularly required to sit and work at a computer workstation.
• Frequent use of computer systems, telephone, or electronic communication platforms.
• Ability to perform extended periods of computer-based administrative work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Company Description

At All Points North, we believe in the power of the individual. We seek team members who share our values and passion for bringing high-quality care, hope, opportunity, and restoration to the lives of those we are privileged to serve. APN is a leading provider of integrated behavioral health and medical services committed to supporting continuity of care through operational excellence, clear communication, and a team-oriented approach to scheduling and service delivery.

Ready to Join Our Team?

If you're an organized, detail-oriented professional who thrives in a collaborative remote environment and is ready to support our mission of excellent care coordination, we encourage you to apply. Submit your resume and a brief cover letter highlighting your scheduling, operations, or coordination experience. We look forward to hearing from you!