[Hiring] Risk Operations Transformation Lead @Tilt Finance

Role Description

Tilt is hiring a Risk Operations Transformation Lead to help Risk Operations scale through better processes, tooling, analytics, partner delivery and automation. This is a hands-on, execution-oriented role where you will lead changes from problem definition through implementation and measurement, including:

• Redesigning operational processes
• Improving internal tooling
• Transitioning appropriate work to external partners or automation
• Establishing operating metrics
• Ensuring teams are ready when policies, products or systems change

This is not a traditional project coordination or PMO role. You'll own a portfolio of programs and be accountable for measurable improvements, working closely with:

• Risk Operations
• Fraud Strategy
• Compliance
• Product
• Engineering
• Data
• Shared Services
• Vendor Management

Tilt is a remote-first company that fosters connectivity through regular offsites. Travel for company offsites is required at least twice per year.

Qualifications

• 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field
• Track record leading operational improvement or transformation programs, including redesigning processes, implementing tools or launching automation, from problem definition through measurement
• Strong understanding of how operational queues, investigations, reviews and escalations work in practice
• Strong analytical skills, with experience using operational data to identify trends, diagnose root causes and make recommendations
• Able to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives
• Able to influence stakeholders and drive decisions without direct authority
• Clear written and verbal communication with frontline teams, technical partners and senior leadership
• Sound judgment on operational risk, controls, prioritization and escalation
• Experience in fintech, payments, banking or another highly regulated environment
• Preferred but not required: BPO or distributed-team transitions; change-management experience; writing product or business requirements; SQL and Looker, Tableau or Databricks; familiarity with capacity models, SLA and quality measures, and regulations such as Reg E, Reg Z and UDAAP

Requirements

• Serve as the Risk Operations business owner for AI Enabled Operations, prioritizing automation opportunities by volume, complexity, customer impact and operational risk
• Define the requirements, decision logic, controls and success measures for Risk automation, and partner with Product and Engineering through design, testing and launch
• Monitor automation after launch (adoption, accuracy, quality, risk outcomes and savings) and lead improvements when results fall short
• Lead transformation programs that simplify Risk Operations processes, workflows, roles and handoffs, from problem definition through adoption and measurement
• Identify work that can move to better tooling, self-service capabilities or BPO partners, and define tooling improvements with Product and Engineering
• Work with Shared Services and Vendor Management on operational readiness, including documentation, training, quality controls, escalation paths and post-launch monitoring
• Define the metrics that show performance, capacity, quality and risk trends, and use them to find root causes and prioritize improvements
• Keep new processes, tools and automation aligned with requirements set by Compliance, Fraud Strategy and other policy owners
• In your first 90 to 180 days: build a prioritized program portfolio, deliver initial improvements, and show measurable movement in an outcome such as SLA attainment, backlog age, quality, loss outcomes or cost per case

Benefits

• Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.
• Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.
• Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.
• Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.
• Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)
• Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.