[Hiring] Resource Management Coordinator @GuidePoint Security

Role Description

The Resource Management Coordinator is the operational heartbeat of our Professional Services delivery organization. You'll orchestrate the complex dance of matching the right consultants with the right engagements. Reporting to the Manager of the Corporate PMO, you'll ensure our consultants are efficiently deployed, projects are properly staffed, and our delivery teams have what they need to succeed.

This role sits at the critical intersection of sales pipeline, resource capacity, and delivery excellence. If you thrive on optimization, love solving the puzzle of resource allocation, and want to directly enable the success of high-stakes security engagements, this is your opportunity.

Core Responsibilities

• Resource Planning & Allocation
  • Manage resource assignments across complex, multi-month engagements including IAM implementations, GRC programs, and Cloud security projects.
  • Analyze consultant skillsets, availability, and utilization to optimize project staffing decisions.
  • Maintain accurate resource calendars and booking systems in PSA platforms.
  • Proactively identify resource constraints and conflicts before they impact delivery.
  • Balance utilization targets with employee well-being and professional development goals.
• Forecasting & Capacity Management
  • Generate and analyze scheduling, utilization, and forecasting reports to inform staffing decisions.
  • Partner with Practice Leaders to understand upcoming pipeline and capacity requirements.
  • Identify gaps in resource capabilities and communicate hiring needs to leadership.
  • Support strategic planning for resource pool expansion and skill development.
  • Track and report on key metrics including utilization rates, bench time, and forecast accuracy.
• Project Lifecycle Support
  • Coordinate seamless sales-to-delivery handoffs for new engagements.
  • Collaborate with Project Managers to develop realistic project timelines and resource plans.
  • Support revenue recognition and customer invoicing processes.
  • Manage project data integrity within PSA and related systems.
  • Ensure projects meet scope and budget expectations through effective resource management.
• Stakeholder Communication & Collaboration
  • Serve as primary point of contact for resource availability and allocation questions.
  • Maintain strong relationships with consultants, Project Managers, Practice Leaders, and sales teams.
  • Communicate resource decisions clearly with rationale and alternatives when needed.
  • Facilitate resolution of scheduling conflicts and competing resource demands.
  • Provide regular updates to leadership on resource health and utilization trends.

Qualifications

• Resource Management Experience: 1+ years in resource management, project coordination, or professional services operations.
• Consulting Environment: 2+ years working in or supporting consulting services, IT projects, or professional services delivery.
• Scheduling & Planning: Demonstrated experience managing complex schedules across multiple projects and team members.
• Systems Proficiency: Comfortable learning and mastering PSA platforms, CRM tools, and reporting systems.
• Analytical Mindset: Ability to interpret utilization data and make sound staffing recommendations.
• Communication Skills: Strong written and verbal communication with all organizational levels.
• Multi-Tasking: Proven ability to manage competing priorities in fast-paced environments.
• Proactive Problem-Solving: Anticipates issues and proposes solutions before problems escalate.

Preferred Qualifications

• Experience with PSA/ERP platforms.
• Familiarity with cybersecurity services delivery environments.
• Exposure to IAM, GRC, or Cloud project lifecycles and terminology.
• Understanding of information security roles, certifications, and skill requirements.
• Project management experience or formal PM training.
• Background in workforce planning or capacity management.

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions).
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans).
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans.
• 12 corporate holidays and a Flexible Time Off (FTO) program.
• Healthy mobile phone and home internet allowance.
• Eligibility for retirement plan after 2 months at open enrollment.
• Pet Benefit Option.