[Hiring] Remote Operations Manager @AIL

Role Description

As a Remote Operations Manager, you'll help support the day-to-day performance of a virtual client-services organization while developing and mentoring professionals within your team. Your responsibilities will span three primary areas:

• Client Experience
• Team Development
• Operational Performance

You'll lead by example—working directly with clients while helping developing representatives improve communication, organization, productivity, professionalism, and overall performance.

What You'll Do

• Team Leadership & Development
  • Coach, mentor, and support remote representatives
  • Assist with onboarding and development of new team members
  • Conduct virtual coaching and performance-development sessions
  • Help establish individual and team performance goals
  • Track progress and identify opportunities for improvement
  • Provide constructive feedback and accountability
  • Support representatives in strengthening client-service skills
  • Recognize achievements and encourage continued development
  • Foster a positive, collaborative, performance-focused virtual culture
• Client Experience & Relationship Management
  • Conduct scheduled client appointments through Zoom and phone
  • Help individuals and families understand available benefit options
  • Identify client needs through professional conversations
  • Explain products and coverage options clearly and accurately
  • Assist clients throughout applications and enrollment
  • Provide ongoing client service and follow-up
  • Help resolve questions and concerns professionally
  • Maintain strong, long-term client relationships
• Operations & Performance
  • Help monitor individual and team activity and performance
  • Maintain accurate digital documentation and client records
  • Coordinate schedules, appointments, and follow-up activities
  • Identify opportunities to improve productivity and client experience
  • Utilize CRM systems and virtual business technology
  • Help ensure adherence to company procedures and applicable requirements
  • Collaborate with leadership on team development and growth initiatives

Qualifications

• Strong leadership or management potential
• Excellent verbal and written communication skills
• Ability to coach, motivate, and develop others
• Strong customer-service and relationship-building skills
• Results-oriented and goal-driven mindset
• Strong organization and time-management abilities
• Problem-solving and critical-thinking skills
• Personal accountability and consistent follow-through
• Ability to prioritize multiple responsibilities
• Professionalism, integrity, and sound judgment
• Comfort working independently in a remote environment
• Ability to collaborate and lead virtually
• Confidence using Zoom and digital technology
• Coachability and willingness to continuously improve

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable conducting business through Zoom and phone
• Be willing to complete required training
• Be willing to participate in ongoing leadership development
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Union representation through OPEIU Local 277
• Renewal and residual income opportunities
• Professional development programs
• Leadership mentorship
• Virtual business technology and resources