[Hiring] Regional Operations Manager @ABC Legal Services

Role Description

This role owns the network of process servers end-to-end in our two highest-priority markets: Arizona and Texas. You're responsible for:

• Supply and demand balance across AZ and TX — identifying coverage gaps, recruiting new process servers, setting dispatch strategy, and growing server capacity in your priority markets.
• Early problem detection — spotting where performance is slipping and diagnosing the root cause before it appears on a formal scorecard.
• Building relationships with the region's highest-volume servers — you're the face of ABC in-market, not a name on an email chain.
• Root cause analysis — when something's off, you define the actual problem and bring a recommended fix, not just a flag.
• Incident response for your region — app outages, dispatch bottlenecks, weather disruptions — you're the real-time point of contact for the network and leadership.
• Marketplace pilots — running in-market tests, tracking real results, and reporting back fast and honestly, in partnership with project managers.
• Managing the regional incentive budget, within limits set with your Sr. Director — you flag overspend before finance does.
• Regional performance reporting — coverage gap closure, service-level attainment by tier, and overall market health.
• Direct management of W2 (full-time employee) staff on your team, including approving timecards and running performance reviews.
• Feeding what you learn back to improve incentive design, dispatch rules, and pay structures across ABC's other markets.

Qualifications

• Experience owning a local market, territory, or region for a gig, delivery, or field-service business — ideally one that was underperforming when you took it on.
• Experience balancing supply and demand yourself, combining in-market observations with data collected.
• Coaching experience — you've coached someone in a frontline or contract role to a real improvement in performance.
• Experience managing full-time (W2) employees through formal job processes: timecards, performance reviews.
• A desire to run experiments, iterate fast, and scale what works.
• Willingness to be on the ground in the market — this is not a remote strategy seat, even though the role is remote-eligible.
• A self-starting data habit: you pull your own numbers rather than wait for a report.
• Comfortable partnering with project managers to scope and execute in-market initiatives.
• Strong written communication skills — leadership shouldn't have to chase you for a market-health update.

Requirements

• Experience owning a local market, territory, or region in a marketplace, gig, or field-operations environment.
• At least one direct report you can speak to specifically — not just headcount, but how you coached them.
• Comfortable in Jira (or similar) for scoping/tracking pilots, and in a tool like Intercom for network-facing communication.
• Experience building in ambiguous environments where the playbook didn't already exist.
• Understanding of the differences between coaching someone in a contract or hourly role versus managing an employee.

Benefits

• Health, Dental, Vision insurance.
• 401(k) with company matching.
• Paid time off, 7 paid company holidays, 4 floating holidays/year.
• Life Insurance and AD&D Insurance.
• Long Term Disability.
• Health Care and Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Pet Insurance.
• Pay: $70,000–$85,000, (depending on experience).
• Schedule: Full-time, Monday–Friday.
• Travel: ~20%.
• Location: Remote, but must reside in Arizona or Texas.