[Hiring] QoS Specialist @AZURREO

Role Description

As a QoS Specialist, you'll monitor service quality, analyse QoS performance, troubleshoot customer issues, and coordinate with internal technical teams through to resolution. You'll be a technical point of contact for customers — clear communication and steady service standards through the whole incident lifecycle. You'll work within an international, remote Operations team, with direct access to engineers and real influence over how the function is built as it grows.

Tasks

• Monitor and analyse QoS KPIs — packet loss, latency, jitter, throughput, availability.
• Investigate service degradation and perform first-level technical troubleshooting.
• Manage customer incidents from report to resolution, inside SLA.
• Coordinate with Engineering and Operations to resolve technical issues.
• Give customers clear, professional updates throughout an incident.
• Prepare incident reports, QoS reports and technical documentation.
• Spot recurring issues and feed them into service improvement.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science, IT, Engineering or related field.
• 3–5 years in QoS, Service Assurance, Telecom Technical Support, Network Operations or similar (5 years preferred).
• Solid grip on QoS KPIs, TCP/IP networking, DNS and root-cause analysis.
• Excellent written and spoken English.
• Comfortable managing multiple priorities independently, remotely.

Benefits

• Salary in EUR
• 9 AM–6 PM local time, Monday to Friday, one-hour break.
• Company laptop and professional tools.
• Structured onboarding, technical training and mentorship.
• Career growth and performance-based salary reviews.
• Paid leave, public holidays, and fully compensated overtime when required.

Company Description

Azurreo is a global services company specializing in technology, telecom, and engineering. We support industry leaders around the world by providing innovative and agile workforce solutions, project deployment, and local field services. With a presence in multiple countries, our teams are dedicated to helping clients deliver high-impact outcomes through operational excellence and technical expertise.