[Hiring] Production Coordinator @DCX

Role Description

We are looking for a Home-Based Production Coordinator to join a growing U.S.-based company in the promotional products industry. In this role, you will oversee and manage day-to-day purchasing, production, and operational activities while monitoring orders to ensure projects remain aligned with delivery schedules. You will work closely with suppliers, vendors, clients, and internal teams to coordinate order details, resolve issues, track shipments, and provide timely updates throughout the production and fulfillment process.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field preferred.
• 2–4 years of production coordination or account management experience in promotional products, print production, custom apparel, branded merchandise, or a comparable e-commerce environment.
• Strong verbal, written, and English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Direct experience in the promotional products industry or comparable e-commerce experience is beneficial.
• Familiarity with decoration techniques such as screen printing, embroidery, heat transfer, pad printing, laser engraving, and garment embellishments.
• Proficiency with ERP/order management systems such as NetSuite, project management tools such as Asana or Monday.com, and Microsoft Excel.
• Familiarity with promotional industry search engines and networks such as ASI, PPAI, and SAGE is preferred.
• Basic working knowledge of Adobe Illustrator, Adobe Photoshop, and Canva, including the ability to inspect vector artwork files, is preferred.
• Experience handling custom import or overseas manufacturing schedules is preferred.

Requirements

• Highly proficient in spoken and written English with the ability to communicate clearly and professionally with clients, suppliers, vendors, and internal teams.
• Strong organizational and time management skills with the ability to manage multiple active production orders and deadlines simultaneously.
• Excellent problem-solving and analytical skills with the ability to research issues, identify solutions, and take appropriate action.
• Strong customer service orientation with a commitment to providing timely, accurate, and professional support.
• Works effectively with others and contributes positively to a collaborative, fast-paced team environment.
• Maintains accuracy across purchase orders, artwork files, order documentation, shipping details, and production records.

Benefits

• Salary Range: PHP 45,000 – 55,000
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth