[Hiring] Process and System Specialist @Elevate and Delegate

Role Description

The Process and System Specialist will own the ongoing analysis, improvement, documentation, and implementation of the company's operational systems and processes. This role sits at the intersection of people, processes, systems, technology, and organizational change.

• Investigate how work is actually being done.
• Compare execution against documented processes.
• Identify root causes and design practical improvements.
• Document the new standard and implement changes.
• Measure whether changes are working.
• Focus on building an operating environment where processes are clear and systems support execution.

What You'll Own

• Process Analysis & Operational Diagnostics
  • Audit existing processes, workflows, and SOPs against actual day-to-day execution.
  • Map how work moves across teams, systems, and functions.
  • Identify gaps between how work is supposed to happen and how it actually happens.
  • Shadow and interview team members to understand real-world workflows.
  • Identify bottlenecks, duplication, unnecessary steps, and recurring issues.
  • Use data and evidence to validate problems.
  • Translate findings into clear recommendations and prioritized improvement opportunities.
• Process Design & Improvement
  • Design clear, practical, and scalable processes.
  • Break complex problems into manageable improvements.
  • Prioritize initiatives based on business impact and feasibility.
  • Redesign inefficient workflows.
  • Identify opportunities to simplify, standardize, or automate work.
  • Test proposed changes before broader implementation.
  • Measure outcomes and refine processes based on performance.
• Systems & Workflow Optimization
  • Evaluate existing systems and tools.
  • Identify gaps between business processes and system capabilities.
  • Improve the use of core platforms (Notion, ClickUp, Slack, Cubby, Google Workspace).
  • Identify opportunities for better workflows and information flow.
  • Help establish clear ownership for critical systems.
• Documentation & Knowledge Management
  • Build and maintain a scalable SOP and process documentation framework.
  • Maintain Notion as a reliable source of truth.
  • Convert validated processes into clear documentation.
  • Create process maps, workflows, checklists, and decision trees.
  • Establish documentation standards and version control.
  • Identify and eliminate outdated documentation.
• Organizational Change & Implementation
  • Own the implementation of approved changes.
  • Develop rollout plans, communication strategies, and training materials.
  • Work closely with department leaders to introduce new processes.
  • Identify resistance and provide training during implementation.
  • Monitor adoption and address gaps post-rollout.
• Performance Measurement & Continuous Improvement
  • Develop ways to measure process effectiveness.
  • Build and maintain trackers and reporting mechanisms.
  • Establish meaningful KPIs for key processes.
  • Create feedback loops for continuous evaluation.
• AI & Modern Productivity
  • Use AI tools to improve research, analysis, and documentation.
  • Identify opportunities to incorporate AI into workflows.
  • Help the organization identify practical AI applications.

Qualifications

• 3+ years of experience in process improvement or related fields.
• Proven experience analyzing, designing, and improving business processes.
• Strong experience creating and maintaining SOPs and operational documentation.
• Demonstrated ability to implement process improvements.
• Excellent analytical and problem-solving skills.
• Exceptional organizational skills and attention to detail.
• Strong ability to manage multiple projects and stakeholders.
• Excellent written and verbal English communication.
• Proficiency with modern productivity tools (Notion, ClickUp, Slack, Google Workspace).
• Legitimate hands-on familiarity with AI tools.
• Ability to work full-time during Oklahoma business hours (9am–5pm CT).

Requirements

• Experience in self-storage, real estate, property management, or operationally intensive environments is a strong plus.
• Experience with property management software (Cubby, AppFolio, etc.) is a plus.
• Experience supporting multiple properties or teams simultaneously is a plus.
• Experience with operational reporting and KPI tracking is a plus.
• Experience implementing organizational change across departments is a plus.

Benefits

• Direct communication with the client for services and matters.
• All payments handled directly by the client.
• Vacation leaves and holidays at the discretion of the client.

Application Process

• Record responses to initial interview questions through a Loom video.
• Submission will be reviewed and shared with the client if shortlisted.
• Prepare for the recording as you would for a real interview.
• Ensure a quiet, well-lit space with a stable internet connection.