[Hiring] Part-Time Seasonal Tracking Weekend Operations Representative @RPM

Role Description

The Seasonal Tracking Weekend Operator is responsible for monitoring, tracking & proactively managing shipments through transit associated with the department’s high-risk & high-value customer accounts during overnight hours. This role is integral in ensuring seamless customer service for our customers performed during the hours of 10:00pm to 8:00am ET, beginning on the evening of Friday & Saturday.

• Follow the direction of the After-Hours Lead through collaboration with Weekend Leadership.
• Monitor real-time shipment statuses for designated high-risk/high-value customers utilizing Turvo (TMS system) and customer-specific portals.
• Multi-task in the highest capacity along with clear email and phone communication management both internally and externally.
• Perform routine check-calls & location monitoring on all designated shipments to ensure compliance with customer-specific service level protocols.
• Create documentation through the TMS system of all updates.
• Monitor, identify & respond promptly to issue resolution when delays, route deviations, security alerts, missed check-calls arise.
• Lead the efforts in escalation including customer communication, leadership notifications, and active problem-solving during allotted shift time.
• Provide efficient hand-off with clear directional tasks for the day shift team of anything outstanding.
• Maintain accurate customer portal updates (pending customer requirements) and strive to achieve overarching Freight departmental goals such as OTP, OTD, and other KPI’s.
• Collaborate and provide tracking support based on prioritization efforts and problem-solving needs including but not limited to carrier-specific updates, customer, etc.

Qualifications

• Ability to work remotely with ad hoc in-office meetings as needed (i.e. performance reviews, team events).
• Schedule requirement is 10pm to 8am beginning on the evening of Friday & Saturday with potential ad hoc shifts pending After-Hours team coverage needed.
• 1+ year experience of logistics experience.
• 1+ year experience as Operations Representative or Tracking Support.
• Experience supporting in After-Hours capacity.
• Ability to multi-task efficiently.
• Strong organizational and interpersonal skills.
• Experience with reporting.

Benefits

• Competitive hourly rate of $23/hr.

Company Description

RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains. As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™.