Order Processing Liaison @Zayo Group
Operations
Salary usd 53,300 - 82..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 3d ago

[Hiring] Order Processing Liaison @Zayo Group

3d ago - Zayo Group is hiring a remote Order Processing Liaison. πŸ’Έ Salary: usd 53,300 - 82,000 per year πŸ“Location: USA

Role Description

The Order Processing Liaison, Hyperscale is responsible for owning and driving the operational lifecycle of in-flight amendments, change orders, and operational service modifications supporting Zayo’s Hyperscale customers. This role serves as the primary coordinator across various teams to ensure customer-requested changes progress efficiently from opportunity creation through installation and completion.

  • Focus on operational execution and process coordination.
  • Act as the central point of ownership for amendment-related workflows and operational order administration.
  • Manage multiple concurrent priorities in a fast-paced environment.

Essential Duties and Responsibilities

  • Operational Order Administration:
    • Own and drive the operational lifecycle of in-flight amendments and change-order activity from opportunity creation through installation.
    • Create and manage opportunities associated with operational service modifications and amendment activity.
    • Coordinate order administration activities including MACDs, service amendments, and operational change requests.
    • Support service order creation, recreation, and in-flight order adjustments as required.
    • Ensure operational requests are accurately documented and tracked throughout the order lifecycle.
  • Order Structure Support:
    • Provide guidance on order structure and amendment processing for Hyperscale opportunities.
    • Support MACD administration and associated workflow requirements.
    • Coordinate service order updates resulting from customer-requested operational changes.
    • Assist with resolution of order structure issues impacting fulfillment and delivery.
  • Cross-Functional Coordination:
    • Serve as the primary operational coordinator between various internal teams.
    • Coordinate amendment processing and associated customer documentation requirements.
    • Facilitate order validation activities and resolution of operational exceptions.
    • Coordinate Service Delivery handoffs and installation readiness activities.
    • Track and monitor CARs, ISOs, and related operational records across multiple systems.
    • Manage low- or no-revenue operational changes that require cross-functional execution.
    • Escalate risks, blockers, and dependencies to appropriate stakeholders.
  • Process Management & Reporting:
    • Maintain accurate records and data integrity across Salesforce and supporting systems.
    • Monitor amendment and operational change activity to ensure timely completion.
    • Identify process inefficiencies and recommend opportunities to improve operational execution.
    • Participate in departmental initiatives and continuous improvement projects.
    • Develop strong working relationships across organizational boundaries to drive successful outcomes.

Qualifications

  • Bachelor’s degree or higher with a business-related focus preferred.
  • Minimum of two (2) years of experience in telecommunications, sales operations, order management, service delivery, project coordination, or related operational functions.
  • Strong understanding of order lifecycle management, MACDs, amendments, and service delivery processes.
  • Experience working within Salesforce.com or similar CRM platforms.
  • Demonstrated ability to coordinate complex cross-functional initiatives and drive accountability across multiple stakeholder groups.
  • Exceptional organizational and project management skills.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Detail-oriented with strong analytical and problem-solving capabilities.
  • Ability to work independently while collaborating effectively across teams.
  • Experience supporting enterprise, carrier, or hyperscale customers preferred.

Benefits

  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Order Processing Liaison @Zayo Group
Operations
Salary usd 53,300 - 82..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 3d ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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