[Hiring] Order Processing Liaison @Zayo Group

Role Description

The Order Processing Liaison, Hyperscale is responsible for owning and driving the operational lifecycle of in-flight amendments, change orders, and operational service modifications supporting Zayo’s Hyperscale customers. This role serves as the primary coordinator across various teams to ensure customer-requested changes progress efficiently from opportunity creation through installation and completion.

• Focus on operational execution and process coordination.
• Act as the central point of ownership for amendment-related workflows and operational order administration.
• Manage multiple concurrent priorities in a fast-paced environment.

Essential Duties and Responsibilities

• Operational Order Administration:
  • Own and drive the operational lifecycle of in-flight amendments and change-order activity from opportunity creation through installation.
  • Create and manage opportunities associated with operational service modifications and amendment activity.
  • Coordinate order administration activities including MACDs, service amendments, and operational change requests.
  • Support service order creation, recreation, and in-flight order adjustments as required.
  • Ensure operational requests are accurately documented and tracked throughout the order lifecycle.
• Order Structure Support:
  • Provide guidance on order structure and amendment processing for Hyperscale opportunities.
  • Support MACD administration and associated workflow requirements.
  • Coordinate service order updates resulting from customer-requested operational changes.
  • Assist with resolution of order structure issues impacting fulfillment and delivery.
• Cross-Functional Coordination:
  • Serve as the primary operational coordinator between various internal teams.
  • Coordinate amendment processing and associated customer documentation requirements.
  • Facilitate order validation activities and resolution of operational exceptions.
  • Coordinate Service Delivery handoffs and installation readiness activities.
  • Track and monitor CARs, ISOs, and related operational records across multiple systems.
  • Manage low- or no-revenue operational changes that require cross-functional execution.
  • Escalate risks, blockers, and dependencies to appropriate stakeholders.
• Process Management & Reporting:
  • Maintain accurate records and data integrity across Salesforce and supporting systems.
  • Monitor amendment and operational change activity to ensure timely completion.
  • Identify process inefficiencies and recommend opportunities to improve operational execution.
  • Participate in departmental initiatives and continuous improvement projects.
  • Develop strong working relationships across organizational boundaries to drive successful outcomes.

Qualifications

• Bachelor’s degree or higher with a business-related focus preferred.
• Minimum of two (2) years of experience in telecommunications, sales operations, order management, service delivery, project coordination, or related operational functions.
• Strong understanding of order lifecycle management, MACDs, amendments, and service delivery processes.
• Experience working within Salesforce.com or similar CRM platforms.
• Demonstrated ability to coordinate complex cross-functional initiatives and drive accountability across multiple stakeholder groups.
• Exceptional organizational and project management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Ability to work independently while collaborating effectively across teams.
• Experience supporting enterprise, carrier, or hyperscale customers preferred.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave