[Hiring] Order Management Associate @Verse Medical

Role Description

Operations connects nurses, patients, insurance providers, and our distribution partners — managing the logistics behind every order so the right product reaches the right patient, accurately and on time.

As an Order Management Associate, you'll own the full order lifecycle:

• Verifying insurance coverage
• Resolving stock shortages
• Coordinating with providers through our messaging portal as needed

This is a metrics-driven role with a 6-week training ramp-up followed by a 6-week growth period, with volume goals that rise as accuracy is demonstrated. We push for high throughput, but never at the expense of accuracy.

What You'll Do:

• Process healthcare orders end-to-end, including insurance verification and stock/inventory checks
• Communicate with providers via our portal to resolve missing information or clarify order details
• Meet and grow order volume and accuracy targets throughout training and beyond
• Flag issues, ask questions, and escalate when something doesn't look right
• Give and receive feedback regularly as part of a fast-paced, detail-oriented team
• Collaborate with teammates on shared goals — individual output rolls up to team performance

Qualifications

• Healthcare background is a plus
• Familiarity with DME (durable medical equipment) or medical supplies is a plus
• Strong verbal and written communication skills
• High level of organization and attention to detail
• Naturally curious, self-motivated, and comfortable working independently
• Able to balance a high volume of work without sacrificing accuracy
• Comfortable receiving frequent, direct feedback and adjusting quickly
• A collaborative, low-ego approach to work — open to different workflows and communication styles

Requirements

Order processing is nuanced, and mistakes will happen — what matters is how you respond. We're looking for someone who takes feedback seriously, applies it consistently, and holds themselves to a high standard of accuracy without losing speed. Honesty and transparency aren't just values on a wall for us — they show up in how we follow process, speak up when something's off, and support each other on a shared workload.

Benefits

This role is fully remote.

Operations Schedule:

• 8:00 AM – 5:00 PM EST
• Occasional overtime opportunities

Company Description

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at [email protected].