[Hiring] Operations Technology Specialist @BCD

Role Description

In this role, you will provide first line ops and client technology support to all virtual agents or in-office in area of responsibility, including customer support.

• Follow established processes as well as actively collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking.
• Partner with internal and external technology teams to perform RCAs, escalate, test, and resolve cases as necessary to resolution.
• Work with virtual employees to troubleshoot issues for a quick resolution.
• Escalate common issues to other departments that can be resolved on a more global basis.
• Communicate effectively to virtual employees via the most appropriate method to discuss procedures and common solutions.
• Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures.

Qualifications

• Extensive experience in the travel industry.
• Experience with Sabre GDS and online booking tools (OBTs).
• Experience supporting system enhancements, testing, implementations, and operational initiatives.
• Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and drive effective resolutions.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• Strong communication and collaboration skills, with the ability to work effectively across cross-functional teams.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Work at the forefront of travel technology and help shape the future of business travel.
• Generous vacation days so you can rest and recharge.
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.
• Work From Anywhere opportunity for 60 days per year.

Company Description

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales.