[Hiring] Operations Support Specialist @Givzey

Role Description

Givzey's Version2.ai is seeking an Operations Support Specialist to join its autonomous fundraising operations team. Operations Support helps provide the human-in-the-loop safety layer that helps make autonomous fundraising possible at scale and supports our customers. This role supports the day-to-day monitoring, review, triage, and operational workflows that ensure Virtual Engagement Officers are engaging donors accurately, appropriately, and safely.

The Operations Support Specialist will focus primarily on:

• Inbound donor reply review
• Support ticket triage and resolution
• Content moderation
• Escalation routing
• Routine messaging support

This role is ideal for someone who is detail-oriented, highly organized, comfortable moving between systems, and able to exercise sound judgment in a fast-moving environment. This position requires strong written communication skills, donor sensitivity, and an understanding of how thoughtful engagement helps protect and strengthen donor relationships.

Qualifications

• Experience in nonprofit advancement, donor relations, customer support, operations, communications, administrative support, or a related field.
• Strong written communication skills and excellent attention to detail.
• Ability to review donor-facing or customer-impacting content with sound judgment.
• Comfort working with technology, databases, ticketing systems, and multiple internal platforms.
• Strong organizational skills and ability to manage repetitive, high-volume work accurately.
• Ability to triage issues, identify appropriate next steps, and escalate when needed.
• Comfort working independently in a fast-moving environment where priorities may shift quickly.
• Interest in AI, fundraising technology, donor engagement, and operational process improvement.
• Willingness to work from 11-7 or 12-8 EST to support Version2's growing West Coast customer base.
• Willingness to work the occasional Saturday 4-hour shift (approximately 1x every 6 weeks) that would be swapped for time during the business week OR a non-standard workweek that includes Saturday.

Requirements

• Monitor and review inbound donor replies across Virtual Engagement Officer portfolios.
• Support content moderation workflows to help ensure donor conversations remain within appropriate fundraising guardrails.
• Review and triage support tickets related to Version2 operations.
• Resolve routine support tickets or route issues to the appropriate internal team member.
• Document recurring issues, common requests, donor response trends, workflow gaps, and escalation patterns.
• Own the creation and maintenance of partner avatar videos post-onboarding.
• Collaborate with Operations Specialists, Customer Success Managers, and internal technical teams to support partner and donor-impacting work.
• Maintain clear internal notes, follow established processes, and contribute to documentation and workflow improvements.
• Other duties as assigned.