[Hiring] Operations Support Executive @Blenheim Chalcot India

Role Description

As an Operations Support Executive, you’ll provide essential back-office support that keeps our customer-facing teams running smoothly. You’ll own administrative tasks and help us spot ways to simplify processes. Your work ensures our merchants enjoy a friction-free experience. This role will be focused on our US market and you will work hours to match US day time (6.30pm to 3.30am IST). This role is also a fully remote role.

• Manage a variety of operational and administrative tasks to support the Customer Operations team.
• Process payment adjustments and other changes with a high level of accuracy.
• Liaise with internal teams (Sales, Treasury) to close gaps and keep workflows running smoothly.
• Spot opportunities to automate or streamline tasks and share ideas for operational improvements.
• Uphold Liberis values—open, interested, proactive and bright—in every interaction.

Qualifications

• Previous experience in an operations, administrative, or back-office role—ideally in financial services or fintech (though not essential).
• Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment.
• Strong attention to detail and a proactive approach to problem-solving.
• Comfortable working with data and numerical information in Excel to support investigations and reporting.
• Skilled in using modern business tools (Salesforce or similar CRM/ops systems).
• Collaborative mindset and a genuine interest in helping colleagues succeed.
• Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and escalate when needed.