[Hiring] Operations Supervisor @CareFirst

Role Description

Supervise and provides daily direction to multi-functional team members regarding training and development, policies, procedures, and work production quantity and quality. Functional areas may include but not limited to: installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Reviews and resolves complex service issues not resolvable by subordinates.

• Supervise employee outcomes by training, assigning, scheduling, coaching, and counseling employees.
• Communicate job expectations; plan, monitor, and appraise job contributions; adhere to policies and procedures.
• Meet operational standards by contributing information to strategic plans and reviews.
• Implement production, productivity, quality, and customer-service; resolve problems; identify system improvements.
• Maintain customer service objectives by monitoring daily operations.
• Resolve claims that require manual review or technical support, enrollment or billing related customer issues.
• Consistently review systems and make necessary adjustments where needed, including resources/staffing.
• Research and resolve escalated calls; review and resolve complex claims that have not been resolved by Claims staff.
• Maintain and improve departmental operations by monitoring system performance.
• Identify and resolve operations problems; supervise process improvement and quality assurance programs; install upgrades.
• Prepare call center, claims and/or enrollment and billing performance reports by collecting, analyzing, and summarizing data and trends.
• Improve call center, claims and/or enrollment and billing job knowledge by attending educational workshops.

Qualifications

• Education Level: High School Diploma or GED.
• Experience: 3 years related professional experience with demonstrated leadership skills.
• Must have proficiency in the service, claims or enrollment & billing area.
• Preferred Qualifications: Bachelor's Degree.
• Knowledge of call center operations, claims and/or enrollment and billing and work flows.
• Strong presentation skills.
• Highly proficient in Microsoft Office programs.
• Excellent communication skills both written and verbal.
• Ability to plan, review, supervise, and inspect the work of others.

Requirements

• Salary Range: $63,648 - $131,274.
• Must be eligible to work in the U.S. without Sponsorship.

Benefits

• Comprehensive benefits package.
• Various incentive programs/plans.
• 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Company Description

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.