[Hiring] Operations Supervisor @Public Consulting Group

Role Description

The Operations Supervisor oversees Site Visit Reviewers and supports daily screening operations by:

• Coaching staff
• Monitoring productivity and record-review workflows
• Coordinating documentation
• Scheduling, time off, travel, hiring, training, evaluations, time sheet approvals, and onboarding

The role partners closely with:

• Lead Scheduling
• Quality Assurance
• Training
• Onsite leadership

Key responsibilities include:

• Resolving technical or scheduling issues
• Communicating findings
• Documenting provider interactions
• Maintaining operational trackers and spreadsheets
• Ensuring staff deliverables are completed
• Escalating concerns to the Operations Manager as needed
• Mentoring direct reports
• Assisting the project QA/training team as needed

Qualifications

• Bachelor degree or higher, preferably in Business, Business Administration, Accounting, Social Work, Public Policy, or other closely related fields
• 3+ years of relevant work experience in vocational rehabilitation, disability services, employment services, workforce development, human services, or public policy
• Direct supervisory or management experience preferred

Requirements

• Excellent communication, interpersonal and client-facing skills
• Ability to work independently and on a team
• Ability to organize and plan work efficiently within set time limits
• Ability to understand and interpret federal and state laws and regulations
• Ability to analyze and manage significant amounts of data and produce written reports
• Ability to effectively communicate project status, issues and information to the client
• Ability to manage a team and effectively coordinate project tasks across multiple counties
• Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role.

Range: $56,300 - $75,000