[Hiring] Operations Specialist @North American Partners in Anesthesia

Role Description

The role supports the operational coordination of locums providers from onboarding through timekeeping, billing, and payroll. The position works across Recruiting, Credentialing, Scheduling, Finance, and agency partners to help ensure providers are ready to start, time is captured accurately, and billing and payroll activity is consistent with contractual requirements.

Responsibilities

• Provider Onboarding & Coordination
  • Distribute weekly onboarding status snapshots to recruiters to confirm ESD timelines and credentialing progress.
  • Ensure sponsorship documentation is completed accurately and received prior to provider start dates.
  • Partner with the Scheduling team to confirm all required system setup components are completed before a provider’s first day.
  • Deliver provider welcome communications, including system access instructions and key troubleshooting contacts.
  • Serve as an operational liaison between Recruiting, Credentialing, Scheduling, and Finance teams to ensure a seamless provider transition.
• Timekeeping, Billing, Payroll & Compliance Oversight
  • Utilize QGenda and iPro Analytics to validate locations, shifts, and hours billed within Ringo system.
  • Enforce QGenda compliance standards to ensure accurate time capture and reporting.
  • Cross-reference provider contracts with invoice submissions to ensure compliance with Guaranteed Time Expectations (GTE), overtime (OT) rates, and applicable regulations.
  • Process internal requests to input, adjust, and reconcile QGenda punches.
  • Identify discrepancies and proactively resolve billing or contract-related issues in collaboration with internal stakeholders and agency partners.
  • Support payroll processing by reviewing and submitting assigned payroll information and completing related tasks accurately and on time.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 2+ years of experience in healthcare operations, workforce management, staffing operations, or related field.
• Strong attention to detail with the ability to audit data for accuracy and compliance.
• Experience working with scheduling or workforce management systems (QGenda experience preferred).
• Proficiency in Microsoft Excel and reporting tools.
• Excellent cross-functional communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Benefits

• Excellent salary, benefits, and paid time off.
• Generous benefits package, including:
  • Paid Time Off
  • Health, life, vision, dental, disability, and AD&D insurance
  • Flexible Spending Accounts/Health Savings Accounts
  • 401(k)
  • Leadership and professional development opportunities

Company Description

North American Partners in Anesthesia is an equal opportunity employer.