[Hiring] Operations & Programs Specialist, Technology @JLL

Role Description

We're looking for a sharp, adaptable Operations & Programs Specialist to serve as the operational and financial backbone for our Insights & Data Products organization. You'll be the force multiplier that enables our product, engineering, and business teams to move fast, make smart decisions, and drive toward our 2030 vision.

This isn't a routine operations role. You'll work in a dynamic, fast-paced environment where resourcefulness matters, ambiguity is normal, and your work directly impacts our ability to deliver innovative solutions.

This is a remote-based role and supports a team that spans global time zones. Flexibility to work varied hours is needed.

Core Skills

• Strong financial management and budgeting expertise
• Resource optimization skills
• Business intelligence and reporting capability
• Experience with vendor management
• Strategic and tactical thinking
• Process improvement mindset
• Exceptional stakeholder communication
• Comfort with ambiguity and willingness to roll up your sleeves

What your day-to-day will look like

• Manage the monthly budget process end-to-end—forecasting, variance analysis, and capex planning.
• Responsible for tracking spend across operational and capitalizable costs, present financial insights to leadership, and build models that inform strategic investment decisions.
• Own vendor relationships, POs, and invoice management while maintaining tight controls and meeting critical deadlines.
• Build and manage tracking systems and governance frameworks that provide real-time visibility into resource utilization.
• Be the business intelligence & reporting partner with the BI team to define, build, and deploy dashboards.
• Manage team communications and SharePoint site, publish product roadmaps, sprint calendars, metrics dashboards, team updates, and recognition programs.
• Create presentations with compelling data visualizations and strategic narratives.
• Identify areas for improvement and spot inefficiencies.
• Stay current on AI trends in program management and operations.

Qualifications

• 5+ years proven experience in managing Operations, Finance, or Programs within product development environments.
• Bachelor's degree in Computer Sciences or Information Systems.
• Detail-oriented and results-driven with obsessive attention to data accuracy.
• Strong financial acumen including P&Ls, LBAs, ROIs, budgeting, resource allocation, and vendor/invoice management.
• Excellent analytical and problem-solving skills with data-driven decision-making approach.
• Advanced communication and stakeholder management capabilities across all organizational levels.
• Advanced Microsoft Excel, PowerPoint, SharePoint, Teams, and basic data analysis capabilities.

Preferred Qualifications

• Past work experience in technology programs or as a business analyst.
• Experience with Power BI, Tableau, SQL, Smartsheet, Jira, Confluence, Workday/HRIS systems, Python automation, FinancialForce, AI & AI Agents.
• Project management experience with Agile/sprint methodologies.
• Strategic planning, risk management, and KPI tracking experience.
• Commercial real estate industry experience.

Estimated Compensation

120,000.00 – 150,000.00 CAD per year. This range is an estimate and actual compensation may differ.

Location

Remote – Toronto, ON

Opening Type

Replacement

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.