[Hiring] Operations Optimization Analyst @Gallagher

Role Description

The Operations Optimization Analyst will play a critical role in enhancing the efficiency and effectiveness of claims processing within Gallagher Bassett. This position is ideal for individuals with at least 1 year of claims experience and a passion for process improvement, learning design, and operational excellence. The Analyst will focus on streamlining, standardizing, and optimizing claims processes to ensure consistency, accuracy, and scalability across the organization.

• Analyze current claims processing workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Design and implement streamlined processes that align with organizational goals and industry best practices.
• Develop standardized procedures and guidelines to ensure consistency across teams and regions.
• Collaborate with Learning & Development teams to create training materials and programs that support new and improved claims processes.
• Facilitate workshops and training sessions to educate teams on process changes and best practices.
• Monitor the effectiveness of training programs and make adjustments as needed to ensure knowledge retention and application.
• Utilize data analytics to measure the performance of claims processes and identify trends or anomalies.
• Prepare detailed reports and dashboards to communicate findings and recommendations to stakeholders.
• Track key performance indicators (KPIs) to evaluate the success of implemented changes.
• Work closely with Resolution Managers, Claims Teams, and other stakeholders to gather insights and feedback on current processes.
• Act as a liaison between operational teams and leadership to ensure alignment on process improvement initiatives.
• Partner with IT and technology teams to leverage tools and systems that enhance claims processing efficiency.

Qualifications

• High school diploma or GED equivalent and a minimum of 4 years of relevant work experience.
• Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience) - preferred.
• Minimum of 1 year of experience in claims resolution, claims processing, or a similar role within the insurance industry - preferred.
• Strong understanding of claims processing workflows and insurance industry standards - preferred.
• Proven experience in process improvement, operational optimization, or project management - preferred.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and make actionable recommendations - preferred.
• Proficiency in process mapping tools, data visualization software, and Microsoft Office Suite (Excel, PowerPoint, etc.) - preferred.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels - preferred.
• Experience in designing and delivering training programs is a plus - preferred.
• Lean Six Sigma Green Belt or higher - preferred.
• Project Management Professional (PMP) certification - preferred.

Requirements

• High school diploma or GED equivalent and a minimum of 4 years of relevant work experience.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...