[Hiring] Operations Manager | Property Management @Pavago

Role Description

We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a growing property management company serving rental owners and tenants throughout the Miami and Orlando markets. This is a leadership role responsible for ensuring operational excellence across leasing, maintenance coordination, client relations, rent collection, renewals, and property operations. You will lead a team of six professionals while driving accountability, efficiency, and performance across the organization.

The ideal candidate is an experienced property management leader who thrives in a fast-paced environment, enjoys managing people and processes, and is passionate about delivering exceptional experiences for both property owners and residents.

Responsibilities

• Team Leadership & Operations
  • Oversee daily operations across the Miami and Orlando property management portfolio.
  • Lead, mentor, and develop a team spanning leasing, operations, maintenance coordination, and business development.
  • Conduct weekly team meetings to review priorities, outstanding tasks, and operational performance.
  • Ensure proper staffing and resource allocation across departments.
  • Establish and manage KPIs for team members and departments.
  • Hold employees, vendors, and tenants accountable to company standards and timelines.
  • Create operational consistency and improve workflows across the organization.
• Leasing & Occupancy Management
  • Oversee leasing operations and vacancy management.
  • Ensure listings are accurate, competitive, and marketed effectively.
  • Monitor occupancy performance and vacancy trends.
  • Ensure vacant units are leased quickly while maintaining tenant quality standards.
  • Manage lease renewal processes and rental rate adjustments.
  • Monitor leasing performance metrics and implement improvements as needed.
• Unit Turns & Property Operations
  • Oversee the unit turn process from move-out to move-in.
  • Ensure unit turns are completed on time and within budget.
  • Coordinate vendors, maintenance teams, and operational staff throughout the process.
  • Monitor turn costs and identify opportunities for increased efficiency.
  • Ensure units meet company quality standards prior to occupancy.
• Owner & Client Relations
  • Serve as a key point of contact for property owners.
  • Respond to owner concerns and operational inquiries promptly.
  • Maintain strong owner relationships through proactive communication.
  • Ensure seamless onboarding of new clients and properties.
  • Support owner retention and long-term satisfaction.
• Maintenance Coordination
  • Manage maintenance operations and vendor relationships.
  • Ensure work orders are completed efficiently and cost-effectively.
  • Monitor maintenance response and resolution times.
  • Coordinate communication between tenants, owners, and vendors.
  • Ensure property inspections are scheduled and completed on time.
  • Monitor maintenance expenses and service quality.
• Financial Operations & Collections
  • Oversee rent collection processes across the portfolio.
  • Monitor delinquency reports and collection performance.
  • Ensure notices and legal actions are initiated promptly when necessary.
  • Support eviction processes in accordance with company procedures and local regulations.
  • Monitor maintenance and turn expenses against budget.
  • Identify opportunities to improve operational profitability while maintaining service quality.
• Systems & Process Improvement
  • Develop and improve operational workflows and procedures.
  • Implement accountability systems and performance tracking.
  • Support process automation and operational efficiencies.
  • Ensure consistent use of company software and operational tools.
  • Identify opportunities to improve owner, tenant, and employee experiences.

Qualifications

• Strong leader who can motivate and hold teams accountable.
• Highly organized with exceptional follow-through.
• Excellent problem-solving and decision-making abilities.
• Strong communicator comfortable working with owners, tenants, vendors, and employees.
• Results-oriented and driven by operational performance.
• Comfortable managing multiple priorities simultaneously.
• Proactive and self-directed in a remote environment.
• Strong sense of ownership and accountability.
• Able to balance customer service, operational efficiency, and financial performance.

Requirements

• Minimum of 3 years of property management experience.
• Minimum of 2 years of leadership or operations management experience.
• Experience managing multi-functional teams.
• Strong understanding of:
  • Leasing
  • Vacancy management
  • Unit turns
  • Maintenance coordination
  • Rent collections
  • Lease renewals
  • Evictions
  • Property operations
• Fluent English and Spanish communication skills (written and verbal).
• Strong organizational and project management skills.
• Experience managing operations in a remote environment.
• Excellent relationship management and communication abilities.
• Ability to manage multiple properties, projects, and priorities simultaneously.

Ideal Experience & Skills

• Experience managing operations across multiple geographic markets.
• Experience with residential and commercial property management.
• Experience implementing operational processes and performance metrics.
• Familiarity with:
  • Buildium
  • QuickBooks
  • Monday.com
• Experience utilizing automation and technology to improve efficiency.
• Experience leading growing property management organizations.

Tech Stack & Tools

• QuickBooks
• Monday.com
• Google Workspace
• Property Management Software
• Communication & Collaboration Platforms
• Buildium (Preferred)

Key Metrics for Success (KPIs)

• Occupancy rate.
• Average days-to-fill vacancies.
• Unit turn completion time.
• Turn costs versus budget.
• Rent collection rate.
• Delinquency and eviction performance.
• Lease renewal rate.
• Rental rate growth on renewals.
• Work order completion and resolution times.
• Maintenance cost per unit.
• Inspection completion rate.
• Owner satisfaction and retention.
• Team performance and accountability metrics.

Why Join Us?

• Fully remote leadership opportunity.
• Direct impact on the growth and success of a rapidly expanding property management company.
• Opportunity to lead and develop a high-performing team.
• Significant ownership and autonomy within the organization.
• Collaborative and growth-focused culture.
• Opportunity to improve systems, processes, and operational performance.
• Long-term growth potential for successful leaders.

Interview Process

• Initial Application Review
• Intro Video
• Property Management Operations Assessment
• Client Interview
• Offer & Onboarding