[Hiring] Operations Manager, Partner Account Operations @Coursera

Role Description

The Operations Manager, Partner Success Systems will drive operational efficiency and scalability across Coursera’s partner account management ecosystem. This role focuses on process optimization, AI-enhanced automation, and implementing best practices to increase the effectiveness of account management and partner content launch operations. You will play a critical role in equipping the Partner Success team with streamlined processes, actionable insights, and technical solutions to support their collaboration with university and industry partners. By establishing metrics, leading change initiatives, and driving alignment across workflows, you will ensure a high-quality approach to account management. This role provides a unique opportunity to shape Coursera’s partner operations through the fine balance of rigorous program management and technical innovation, directly contributing to our mission of providing access to world-class education for all.

Responsibilities

• Collaborate closely with key stakeholders in the Partner Success team to translate operational challenges into technical requirements and scalable process improvements.
• Identify workflow bottlenecks and implement automated solutions—including leveraging GenAI—to drive efficiency in partner account management and content launches.
• Facilitate internal change management initiatives and lead the technical transition to new systems and workflows.
• Develop and maintain SOPs, compliance standards, and quality controls to ensure consistent, high-quality partner account management.
• Establish and monitor performance metrics to provide data-driven insights that enhance team and partner success.
• Manage technical projects from requirements gathering to solution development and success measurement, ensuring alignment across cross-functional teams.

Qualifications

• 7+ years of experience in business operations, technical program management, or systems-oriented roles, with a proven track record of scaling complex workflows in high-growth environments.
• Demonstrated experience architecting and deploying logic-based automations or system improvements from the ground up (e.g., using no-code/low-code tools, CRM customization, or automated workflows).
• Strong background in end-to-end project lifecycle management, with the ability to lead high-stakes change initiatives across global, distributed teams.
• Hands-on experience with CRM architecture (e.g., Salesforce or HubSpot) and a deep understanding of how to structure data and workflows for scalability.
• Ability to use data to identify systemic trends, monitor performance metrics, and drive proactive operational improvements.

Preferred Qualifications

• Practical experience leveraging Generative AI tools or AI agents to modernize business workflows (e.g., prompt engineering for automated communications, content categorization, or data enrichment).
• Proficiency with the "modern ops stack," specifically automation platforms like Zapier, Make.com, or Workato to connect disparate systems.
• Familiarity with the nuances of partner account management or managing high-volume university and industry content partnerships.
• Experience building intuitive, automated dashboards (e.g., Tableau, Looker, or Salesforce Reports) that empower teams to self-serve insights.
• Experience in management consulting, technical advisory, or a "Founding Ops" role where you were responsible for building processes from 0 to 1 is an asset.

Company Description