[Hiring] Operations Manager / Law Firm Operations Administrator @Law Offices of Sabrina Li

Role Description

We are seeking a highly organized, execution-oriented, and tech-savvy operations professional to serve as Operations Manager, reporting directly to our Chief Operating Officer (COO), and supporting the firm's internal operations, business development initiatives, and operational excellence.

• Help turn the COO's priorities into action — improving systems, building scalable processes, implementing automation, and ensuring operational initiatives are executed efficiently and consistently.
• Work across multiple areas of the firm, including operations, finance, business development, marketing, HR, vendor management, and client experience.
• Supervise the firm's administrative and support staff, support recruitment and onboarding efforts, and contribute to performance management and team accountability.
• Play a key role in strengthening our people, systems, and processes while driving ongoing operational efficiency.
• If you enjoy solving operational challenges, building scalable systems, leveraging AI and technology to improve workflows, and taking ownership of projects from concept to completion, you will thrive in this role.

Qualifications

• Bachelor's degree in Business Administration or a related field (required); MBA preferred but not required.
• Minimum of 5 years of experience in a managerial role (required).
• Experience working with U.S.-based companies (required); experience with a U.S.-based law firm highly preferred.
• Demonstrated experience managing operational projects, improving business processes, and driving initiatives from concept through execution.
• Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management.
• Strong understanding of operational reporting, business processes, and workflow optimization.
• Experience with Salesforce, GoHighLevel, or other CRM platforms (required).
• Strong experience using monday.com to manage projects, workflows, and team accountability (required).
• Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation.
• Demonstrated ability to establish clear processes, drive accountability across teams, and consistently deliver projects to completion.
• Comfortable supporting an executive in a fast-paced, fully remote environment, with strong discretion and judgment when handling sensitive or confidential information.

Requirements

• Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects to keep priorities, deadlines, and deliverables on track.
• Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes, ensuring adherence to firm policies and standards.
• Monitor operational performance, identify bottlenecks, and drive continuous improvement through AI, automation, and technology-driven solutions.
• Develop scalable systems and optimize workflows within monday.com and other business platforms to improve efficiency, consistency, accountability, and employee experience.
• Support referral partnerships, networking initiatives, marketing efforts, client engagement, firm events, and other business development activities.
• Maintain and optimize the firm's CRM system to support lead management, client communications, reporting, and long-term business growth.
• Supervise the firm's administrative and support staff, providing coaching, operational guidance, and performance support.
• Support recruitment through candidate pipeline management, interviewing, onboarding, and new hire integration.
• Drive employee accountability, support performance management, and contribute to ongoing professional development initiatives.
• Support financial and operational reporting, budgeting initiatives, performance tracking, and operational documentation on behalf of the COO.
• Manage vendor relationships, software subscriptions, office resources, operational contracts, and expenses.

Benefits

• Stable, remote opportunity to work with a well-established U.S.-based law firm that values innovation, accountability, and operational excellence.
• Direct, close working relationship with the firm's COO, with visibility into executive-level decision-making and strategy.
• Competitive compensation with performance-based bonuses.
• Fully remote role within a diverse global team.
• Paid time off, including U.S. federal holidays, sick leave, and annual leave.
• Pacific Time-aligned working hours with reasonable flexibility.
• Structured onboarding and clear expectations from day one.
• Stable, long-term opportunity with a growing U.S. law firm.
• Supportive and collaborative work environment built on accountability, continuous improvement, and professional development.
• Thoughtful company culture, including birthday recognitions and team appreciation initiatives.

Working Hours

• Full-time role, 8 hours per day (excluding a 1-hour break).
• Schedule details may be discussed during the final stages of the hiring process.
• Scheduling is flexible; however, team members are required to maintain a minimum of 5 hours of overlap with the firm's operating hours in Pacific Time (PT).

Application Process

• Resume/CV.
• A portfolio or work samples demonstrating relevant experience, such as dashboards, reporting systems, process documentation, or other operational deliverables you've previously built.
• Practical assessment focused on operational improvement, workflow design, or project management.
• Proof of qualifications and professional references.

Additional Information

• This is a fully remote, Asia-based role.
• Engagement is as an independent contractor; tax compliance is the contractor's responsibility.
• A 3-month probationary period will apply to support onboarding and performance alignment.
• We are an equal opportunity employer and welcome applicants from all backgrounds.
• Due to the high volume of applications we receive, contacting our offices by phone, email, or social media regarding this position is strictly prohibited.