[Hiring] Operations Manager II @PNC

Role Description

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager II within PNC's Finance organization, you will be based in a remote role.

As an Operations Manager II, you'll have the opportunity to lead a team in a dynamic, fast-paced remote environment. We're seeking a strong people leader with preferred experience in foreign exchange (FX) operations and data analytics, along with a passion for delivering an exceptional customer experience. The ideal candidate will have a proven track record of managing and developing employees, driving operational excellence, and using data to inform decision-making. Flexibility is key, as this role supports a rotating schedule of 8:00 AM - 5:00 PM ET and 9:00 AM - 6:00 PM ET.

This is an excellent opportunity for a collaborative leader who thrives in a customer-focused environment and is looking to make a meaningful impact within PNC's Finance organization.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Participates in the development of the operations strategy.
• Executes operating plan and communicates strategy to operations team.
• Responsible for two or more functions across one or more sites, or may manage a complex product, function or location.
• Manages managers, supervisors and/or individual contributors.
• Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support.
• Reviews and provides oversight on end to end processes of varying risk and financial value.
• Interacts with customers and/or third parties to drive business results and resolve escalated issues.
• Provides coaching and development to team members, supervisors and/or managers.
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers.
• Identifies and influences strategic improvement initiatives.
• Serves as a representative or a project sponsor for operations group on projects.
• Develops, reviews and/or approves standard operating procedures as appropriate.
• Recommends and/or drives policy improvements.
• Oversees and/or owns the control framework for unit(s) of responsibility.
• Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management.
• Manages and is accountable for risk mitigation and business resiliency activities and/or strategies.

Qualifications

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Requirements

• Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience.
• An operations or production environment position typically requires 2 years of previous managerial experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service