[Hiring] Operations Manager for Property Management @OurAssistants

Role Description

We are seeking a senior-level Property Management Operations Manager with a strong Business Process Improvement (BPI) background and a proven track record of scaling property management operations. This role will function as both a primary operations assistant to U.S. leadership and a mid-level people manager, overseeing a growing remote team of Virtual Assistants across leasing, accounting, customer support, and maintenance coordination.

Key Responsibilities

• Operational Leadership & Team Oversight
  • Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+).
  • Monitor daily productivity and workflow across departments.
  • Review end-of-day reports and conduct random audits to ensure quality and consistency.
  • Proactively identify performance gaps and operational risks before escalation.
• Business Process Improvement & KPI Development
  • Design, implement, and maintain KPIs, scorecards, and performance dashboards.
  • Build audit frameworks for quality control, compliance, and efficiency.
  • Standardize workflows across leasing, accounting, maintenance, and customer support.
  • Establish clear SOPs, escalation paths, and accountability structures.
• People Management & Coaching
  • Conduct regular one-on-one coaching sessions with team members.
  • Deliver peer-to-peer performance coaching when needed.
  • Train, mentor, and develop team leads and high-potential VAs.
  • Foster a culture of ownership, transparency, and continuous improvement.
• Systems & Tools Optimization
  • Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad.
  • Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability.
  • Ensure systems support KPI tracking, reporting, and operational efficiency.
• Leadership Support & Strategic Execution
  • Act as a trusted operational partner to U.S. leadership.
  • Translate leadership goals into executable workflows and measurable outcomes.
  • Support scaling initiatives with data-driven insights and process recommendations.

Qualifications

• 8+ years of hands-on team leadership experience, including managing teams of 25+ people.
• Proven experience scaling property management operations or similar service-based organizations.
• Strong background in Business Process Improvement (BPI), operations management, or continuous improvement.
• Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch.
• Deep understanding of property management workflows (leasing, accounting, maintenance, resident support).
• Experience managing remote teams and driving accountability in distributed environments.
• High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms.
• Strong analytical, communication, and leadership skills.

Requirements

• Must be currently residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.

Benefits

• Competitive salary based on experience.
• Permanent remote work setup.
• Opportunity to shape and scale operations at a leadership level.
• Direct exposure to U.S. executive leadership.
• High-impact, long-term role with growth potential.