[Hiring] Operations Manager, Event Management @Maritz

Role Description

The Operations Manager, Event Management (SMM) provides a centralized point of leadership for coordination and execution of face-to-face, digital, and hybrid events/programs ensuring operational excellence across all program operations. This role strives to meet client needs, specifications, objectives, and quality standards.

You'll work with the collective event management team and direct reports to maximize contribution margin by effectively managing the customer experience, balancing customer satisfaction, employee satisfaction, and organizational cost.

What You'll Be Doing

• 65% - Team Management & Leadership:
  • Provide mentorship and coaching to the team for all areas of event management across all markets and event types.
  • Coordinates and facilitates regular team meetings and communications.
  • Identifies training/learning opportunities for direct reports as well as ongoing performance coaching and goal setting.
  • Identify opportunities for ROIs on an ongoing basis.
  • Responsible for accurate labor, time tracking, and T&E within the team.
  • Provides ongoing coaching and has regular development conversations.
  • Ensures timely and accurate T&E expense reporting.
  • Assists in the development and implementation of initiatives to address business goals.
  • Provides expertise with regards to destination, hotel, and organization/internal services.
  • Monitoring and reporting for SLA adherence.
  • Interacts with client stakeholders answering questions and resolving issues.
  • Support new initiatives & processes within the company and EM.
  • Support new employee onboarding and responsible for invoicing approvals.
• 35% Target Account Work:
  • Act as the Meeting Event Management support for all programs assigned.
  • Responsibilities include project & experience management of assigned programs, relationship management, and financial management.
  • Ensures adherence to workflow process and responsible for client SOPs.
  • Balances a workload of event management account projects, along with people management.
  • Oversees target accounts in event management for operational consistency, client deliverables, best practices, and SOPs on account.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3-5 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities required.
• 1-2 years of proven supervisory and/or leadership experience.
• Strong organization, motivation, and communication skills to manage multiple teams.
• Ability to interact with all levels of an organization; internal, client, and partner.
• Experience working in events within a HCP environment.

Requirements

• Global travel/hospitality industry experience and knowledge desirable.
• Understanding of Experience Design and ability to articulate how previous events have achieved business objectives and guest impressions is a plus.
• Experience working with and/or exposure to budgets preferred.
• Designations such as PMP (Professional Meeting Planner), CMP (Certified Meeting Planner), CIS, CITP, HMCC, DES certification desired.

Benefits

• Comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year-end holiday closure, and more!

Company Description

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.

We have a passion for excellence and genuine care for the people making it possible.