[Hiring] Operations Manager / Business Operations Lead @Emapta

Role Description

Lead the Business Operations Behind Exceptional Patient Care. Bring your leadership expertise to healthcare operations that make a difference! Become an Operations Manager / Business Operations Lead and guide process improvements, technology implementations, and cross-functional collaboration for a US healthcare provider.

At Emapta, gain international exposure, strengthen your strategic leadership capabilities, and pursue meaningful career progression alongside top 1% talent.

Qualifications

• More than 5 years of experience in operations management, business operations, HR operations, project coordination, or a comparable cross-functional leadership role.
• Proven experience in leading operational projects, system implementations, process improvements, and multiple concurrent workstreams.
• Strong meeting facilitation, organizational, accountability, and follow-through skills.
• Ability to work independently, prioritize competing demands, and maintain team alignment in a remote work environment.
• Excellent written and verbal English communication skills, with the confidence to collaborate directly with senior leadership and team members.
• Experience in developing and improving workflows, standard operating procedures (SOPs), operational reports, and business processes.
• Ability to work during US Pacific Time business hours and provide timely updates to US-based teams.

Requirements

• Preferred Experience in healthcare, home health, staffing, or other regulated service environments.
• Experience in HR operations, employee benefits administration, leave management, or related employee processes.
• Experience in coordinating multiple functional departments and supporting the adoption of new processes and technologies.
• Experience with electronic health records (EHR), healthcare systems, operational implementations, paper-to-digital transitions, or organizational expansion.
• Familiarity with AlayaCare, Microsoft Teams, SharePoint, or similar workforce management and collaboration platforms.

Benefits

• Day 1 HMO coverage with one free dependent.
• Competitive salary package.
• Permanent work-from-home arrangement.
• Fixed weekends off.
• Salary Advance Program through our banking partner (eligibility and approval are subject to bank assessment; available to account holders with at least 6 months of company tenure).
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to our office gyms in Ortigas and Makati, with a complimentary physical fitness trainer.
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more.
• Unlimited opportunities for employee referral incentives across the organization.
• Standard government and Emapta benefits.
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash.
• Fun employee engagement activities.
• Mentorship and exposure to global leaders and teams.
• Career growth opportunities.
• Diverse and supportive work environment.

Your Daily Tasks

• Lead daily team meetings to communicate priorities, clarify assignments, identify risks, and track follow-up actions.
• Co-lead operational initiatives with HR leadership and department heads to maintain accountability and ensure consistent execution.
• Oversee cross-functional operations across Recruitment, Credentialing, Scheduling, and related administrative departments while preserving each team's ownership and responsibilities.
• Manage operational projects, system implementations, and process improvement initiatives from initial planning through successful completion.
• Monitor workflows, departmental handoffs, deadlines, and service requirements to identify delays, address operational risks, and escalate concerns when necessary.
• Develop and maintain standard operating procedures (SOPs), operational workflows, performance reports, key performance indicators (KPIs), and documentation to support consistency and scalability.
• Support employee benefits administration, leave management, and other HR operational processes in collaboration with the HR Manager.
• Coordinate administrative and technology implementations, including system updates, digital workflows, and process changes that support organizational growth.
• Identify opportunities to streamline processes, reduce administrative workloads, and improve communication and operational efficiency across departments.
• Provide clear and timely updates to leadership on project progress, operational performance, potential risks, and business priorities.