[Hiring] Operations Manager @Technology

Role Description

The Operations Manager partners directly with the VP, Applied AI, Digital Workspace, and AI Advisor teams to drive operational execution, reporting, and strategic cadence across the Digital and AI Transformation Practice. This role combines Chief of Staff responsibilities, including:

• Keeping the leader informed of upcoming key decisions and deliverables
• Representing the leader in designated forums
• Coordinating leadership events and cadences

Additionally, this role has operational ownership of the team's strategic execution, headcount and budget planning, and AI adoption programs across the practice. It involves close collaboration with peer operations managers and the GS&A Operations Director to align reporting, process, and execution across the broader organization.

This role also works closely with early-career team members, aiding in their professional growth.

Qualifications

• 5+ years of Operations Management experience
• Strong leadership, diplomatic and motivational skills
• Proven ability to work creatively and analytically in a problem-solving environment
• Understanding of WWT business functions and organization
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self-directed, with the ability to adapt to change and competing demands
• Experience with Agile processes, e.g., Kanban board-driven development projects
• Strong business acumen & interpersonal skills
• Experience supporting an executive in a Chief of Staff, business operations, or program/project management capacity
• Experience managing or forecasting headcount and operating budgets
• Experience with AI adoption, automation, or citizen development programs strongly preferred
• Strong verbal, written, and presentation communication skills
• Ability to manage teams, work efforts, and KPIs using productivity tools
• Remote work experience with Webex, MSFT Teams, and other tools
• Experience with budgeting and forecasting tools
• Experience with AI tools including Microsoft Co-Pilot, Claude Work/Code, Google Gemini
• Familiarity with AI adoption and citizen development frameworks and tracking tools
• Ability to exercise discretion and sound judgment when representing leadership in their absence

Requirements

• Ability to build and deliver regular reporting on practice-wide goals, KPIs, and results
• Ownership of AI adoption metrics and processes for the practice
• Management of day-to-day operations of the team
• Management of the practice's existing and planned headcount budget
• Coordination of key leadership and enablement events
• Partnership with peer operations managers and GS&A Operations Director
• Central point of contact between teams to monitor status of initiatives
• Ensure visibility and reporting of field enablement content
• Ensure upkeep of HR, business, corporate culture, and leadership requirements
• Measurement and management of the performance, development, and engagement of the team
• Lead the team to ensure effective, strategic engagement in achieving the practice's goals

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.