[Hiring] Operations Manager @PSI CRO

Role Description

The Manager Operations is responsible for overseeing the operational conduct of clinical trials at contracted medical institutions within a defined country or region in accordance with Milestone One contractual obligations. The Manager Operations provides leadership to Lead Site Coordinators and Site Coordinators, serving as a subject matter expert and escalation point for operational issues. This position plays a key role in staff development, process improvement, and continuous operational excellence.

SCOPE OF RESPONSIBILITIES

• Assesses feasibility of research protocols by reviewing clinical, operational, and resource requirements and recommending suitable trials for the medical institution.
• Monitors the progress of budget negotiations and study activation timelines to support timely site readiness.
• Manages the team of (Lead) Study Coordinators, oversees the quality and results of their work by monitoring and follow-up of study related reports, timesheets, site trackers and other operational tools to ensure satisfactory performance of the Milestone One team.
• Drives process improvement and standardization of clinical trial operations in alignment with ICH GCP, regulatory requirements, MO1 Controlled Documents, by contributing to the development of operational guidelines, templates, and procedures.
• Creates a work culture environment that promotes process transparency, accountability, and continuous learning.

Qualifications

• Associate degree in life sciences or similar. Business Management degree or certification is a plus.
• Certifications ICH GCP Training.
• Minimum 5 years of clinical on the job experience, in a leadership position at a clinical research facility or Network experience is highly preferred.
• Knowledgeable and direct experience in the full life cycle of clinical research activities from pre-award through close out.
• Fluent use of English.
• Proficiency in MS Office.
• Valid category B driver’s license.
• Excellent communications skills.
• Excellent management skills, experience managing remote staff preferred.
• Effective problem solving and result oriented.
• Accountable.
• Team leadership skills.

Benefits

• Compensation: USD 115000 - USD 150000 yearly.

Company Description

Milestone One is a Site Enabling Services organization with global headquarters in Zug, Switzerland. We understand what clinical study sites need and our overall mission is to support sites in stronger study delivery.