[Hiring] Operations Manager @Global TekMed Companies (GTM)

Role Description

We are seeking a dedicated Remote Operations Manager to lead our 100+ remote staff in providing high-quality consulting services to our nation’s veterans. You will be responsible for driving productivity, ensuring mission compliance, and fostering a culture of accountability in a remote environment.

Supervisory Responsibilities

• Supervise remote sales workforce with tasks as described below.
• Coordination and reporting to senior leaders in the sales function and company executives.

Essential Duties & Responsibilities

• Performance Leadership: Manage day-to-day productivity of remote teams using output-based metrics.
• Process Optimization: Identify and remove bottlenecks in our clinical/consulting workflow.
• Accountability: Implement and enforce daily reporting standards and team communication protocols.
• Veteran Advocacy: Ensure all remote operations align with our commitment to serving military veterans with excellence, empathy, and efficiency.
• Compliance Oversight: Maintain strict adherence to HIPAA and VA-related regulatory standards across all remote work channels.

Knowledge, Skills, & Abilities

• Strong coaching, leadership, and communication skills.
• Experience building and optimizing sales processes and playbooks.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and digital communication tools.
• Data-driven mindset with the ability to analyze metrics and make strategic adjustments.
• Ability to thrive in a fast-paced, remote work environment.

Education & Experience

• 5+ years of experience managing large remote teams (50+ staff).
• Background in medical consulting, healthcare administration, or veteran services.
• Proven track record of turning around underperforming teams through structured management.
• Strong proficiency in project management software (e.g., Asana, Jira, or Trello) and workforce analytics.
• Ability to balance empathy for staff with firm, results-oriented leadership.

Physical Requirements & Work Environment

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be available to work weekends.

Benefits

• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off