[Hiring] Operations Manager @Together Light

Role Description

Are You a Results Driven Operations Manager Who Can Lead Large Teams, Optimize Complex Workflows, and Scale a Company?

• Manage a remote team of 30-50 contractors across Visa Documents and Encoding departments.
• Execute an aggressive expansion plan to increase efficiency by 5-10x over the next two years.
• Oversee intricate details of Visa Documents and Encoding departments while identifying and fixing operational bottlenecks.
• Ensure peak performance and maintain elite service quality during periods of rapid growth.
• Obsessed with quality monitoring and ensuring efficiency never slips under high pressure.

Qualifications

• 5+ years of proven, progressive experience in managing and leading large, high-performing teams (30+ members).
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Capable of making smart, data-based managerial decisions and managing complex, long-term expansion projects.
• Expert-level communication and presentation proficiency, with experience interacting with overseas personnel.
• Strong planning and organizational skills.
• Capable of adapting to changing priorities and managing multiple strategic tasks effectively.
• Full alignment with the company's core cultural values.

Requirements

• Directly manage a team of 6-7 direct reports, including Visa Documents Team Leads, Encoder Team Leads, and an Operations Assistant.
• Oversee and scale a department of 40-50 remote contractors, ensuring high performance across all fulfillment levels.
• Identify leadership potential within the existing staff and mentor them for career progression and increased responsibility.
• Coordinate workforce planning by identifying vacant positions and working with recruitment to onboard high-tier talent.
• Lead by setting clear expectations and holding team members accountable to established results and cultural values.
• Supervise operational efficiency and quality monitoring for all Visa Documents and Encoding departments.
• Develop and monitor key performance indicators (KPIs) and QA metrics.
• Identify root causes of operational problems and propose strategic resolutions to senior leadership.
• Co-plan technology enhancements with the IT department to streamline fulfillment features and improve system workflows.
• Ensure 100% compliance with established procedures by documenting and distributing standardized departmental practices.
• Establish operational benchmarks and regularly share performance updates and project findings with stakeholders.
• Develop and maintain redundancy and catastrophe plans to mitigate risks associated with personnel loss or systemic disruptions.
• Proactively address potential roadblocks in the visa petition process to ensure timely submission and delivery.
• Develop comprehensive training materials for both current and improved operational procedures.
• Execute training plans for new and existing staff to ensure a high level of competency across the global team.
• Analyze team data to uncover opportunities for skill development and implement controls to prevent recurring errors.
• Stay informed on procedural updates to ensure training programs reflect the latest company and Design industry standards.

Company Description

We have more than 100 full-time remote team members. Here are our cultural work values:

• We urgently do everything in our power to achieve excellent results, day and night.
• We are eager to learn and improve.
• We embrace existing company practices with an open mind.
• We are open and honest with each other and the company.
• We are grateful for the opportunity to work together in this company.
• We exercise initiative - not impulsively, but by collaborating in planning, then we get approval before taking action.
• You can count on us to get it done right.