[Hiring] Operations Manager @JobRack

Role Description

Own delivery operations at a fast-growing UK content agency.

We’re looking for an Operations Manager. This is not a traditional operations or admin role. We need someone who can sit at the centre of delivery and keep the entire production machine moving clearly, quickly, and without chaos.

You’ll be responsible for operational control across multiple client accounts:

• Making sure every deliverable has an owner
• Ensuring every deadline is visible
• Preventing important tasks from getting stuck, forgotten, or left sitting in Slack, Frame.io, or someone’s head

This role is heavily focused on workflow management, production coordination, accountability, and execution.

You will:

• Run the weekly control sheet
• Coordinate editors, shooters, account managers, and support staff
• Assign and rebalance work
• Chase blockers aggressively
• Enforce deadlines
• Spot operational risks before clients feel them
• Make sure work is moving every single day

You are not:

• The person creating high-level content strategy
• The lead creative
• The main client relationship owner
• An assistant “helping out” with admin

If you naturally think:

• “Who owns this?”
• “When is it due?”
• “What’s blocking it?”
• “Why is this still sitting here?”

…then you’ll probably thrive in this role.

In this role, you will:

• Build and own the weekly delivery control sheet across all active clients
• Turn shoots, footage, client requests, and internal discussions into clear actions fast
• Coordinate editors, shooters, account managers, and support staff daily
• Enforce deadlines and follow up aggressively when work is slipping
• Identify blockers early and make sure every blocker has an owner and next action
• Keep work flowing across clipping, editing, approvals, revisions, and delivery
• Run operational and production allocation meetings with clarity and control
• Rebalance workloads and priorities when capacity shifts
• Maintain operational hygiene across boards, folders, workflows, and production tracking
• Reduce chaos, confusion, bottlenecks, and reactive firefighting as the company scales

This is a full-time role aligned with UK hours (9am–5pm, Monday to Friday).

What Success Looks Like:

• The team starts Monday with complete clarity
• Work moves daily instead of in bursts of panic
• Deliverables don’t sit unassigned or forgotten
• Editors and support staff know exactly what they own
• Clients aren’t chasing for updates
• Meetings become shorter because the operational reality is already known
• Deadlines are hit consistently
• Problems are surfaced before they become emergencies
• The business feels calm, controlled, and operationally sharp

Qualifications

• 2–5 years of experience in operations, project management, production coordination, delivery management, or a similar fast-paced role
• Strong organisational skills with exceptional attention to detail
• Able to manage multiple moving tasks, deadlines, and priorities without losing oversight
• Comfortable leading teams, coordinating people, and driving accountability
• Confident enforcing deadlines and keeping projects moving forward
• Strong written and verbal communication skills
• Good judgement when deciding what needs escalation versus what can be solved independently

Benefits

• £2,500–£3,500 per month*
• Full-time role, fully remote (with UK time zone alignment)
• Minimum 20 days paid holiday + public holidays
• Paid sick leave
• Investment in your growth - training, courses, and ongoing development
• Genuine progression opportunities as the company scales - we promote from within
• Flexibility around working location, as long as UK hours are maintained

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

How to shine

• Read the role details carefully.
• Submit a thoughtful, high-quality application.
• Stay responsive - we’ll keep you updated at every stage.

Important notes

• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience - any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).