[Hiring] Operations Lead, Standardized Test Prep @Crimson Education

Role Description

The Role Standardized Test Prep is a global offering within Crimson’s suite, supporting students worldwide across SAT, ACT, PSAT, and SSAT through a combination of 1:1 tutoring and structured bootcamps. The program serves thousands of students annually across more than 30 international markets and plays a critical role in helping students achieve college-meaningful academic outcomes.

As Operations Lead, Test Prep, you are the operational backbone of that system — and the person most directly accountable for whether students are actually progressing.

You report to the Director of Standardized Test Prep and are the only other person accountable for delivery. That means you make decisions rather than pass them along:

• Which instructor teaches which bootcamp.
• Whether a tutor meets our standard.
• Whether a student is fully utilizing their service program, and what happens when they aren't.

Remote. Weekend availability required.

Main Responsibilities

• Student Progress
  • Track attendance, homework, practice tests, tutoring hours used, and score improvement across every active cohort.
  • Proactively identify students at risk of falling behind or under-using their program and intervene with internal and/or external outreach, as needed.
  • Own student- and family-facing communication when participation or outcomes are at risk.
  • Student and program health reporting holds to Crimson's standard without prompting.
• Tutor Management
  • Enforce hiring standard, make final hiring decisions, and own onboarding end to end.
  • Monitor tutor performance against student results, session quality, reliability, and escalations.
  • Own tutor performance issues, with coaching as needed: raise it, set the expectation, document it, follow through.
  • Communicate SOPs and program updates with clear roadmap, and resolve issues before escalating.
• Bootcamp and Program Operations
  • Own bootcamp setup, enrollment, and delivery operations end to end: instructor assignment, session scheduling, enrollment, class communications, close-out, feedback collection.
  • Monitor sessions live to ensure exemplary delivery.
  • Actively manage delivery issues throughout active cohorts with swift resolution.
• Operational Systems
  • Maintain all operational trackers and reporting to a standard the Director can act on without re-checking.
  • Find the system failures and fix them, so they’re documented and scalable.
  • Report to the Director monthly on utilization and program health, flagging risks early.

Qualifications

• 3–5+ years in operations, program coordination, or a similarly execution-heavy role.
• A genuine obsession with follow-through: you track, you document, you flag, you resolve.
• Proven ability to run multiple concurrent workflows across a high volume of clients, staff and stakeholders without losing detail.
• Fluency with operational data: you find the error in your own report before you send it.
• Strong written communication — clear, direct, and professional across internal teams, tutors, and occasionally parents.

Requirements

• Experience in education, tutoring, or test preparation environments (Nice to Have).
• Familiarity with SAT/ACT structure and student needs (Nice to Have).
• Experience building or improving operational systems and workflows (Nice to Have).
• Comfort with data analysis or reporting to track operational performance (Nice to Have).
• Exposure to automation tools, AI-assisted workflows, or light technical process building (e.g., no-code tools, scripting) (Nice to Have).

Benefits

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff.
• Insightful fireside chats and workshops to help support our high-performing and ambitious team.
• Radical Candor is a feedback approach we live by.
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!